Uroosa Ahmad
Brooklyn,NY
Summary
Dynamic and results-driven Key Account Executive with a proven track record of accelerating business growth and performance. Over 6 years of experience in client relationship management, sales development, and strategic execution. Expertise lies in driving exceptional results. Eager to bring skills and passion for achieving excellence to a forward-thinking organization ready to elevate its success.
Overview
7
7
years of professional experience
Work History
Key Account Executive/Customer Success
Aripack
02.2024 - Current
- Client Relationship Management: Served as the primary contact for 10+ key accounts, providing tailored solutions, proactive support, and ensuring a seamless customer experience.
- Project & Account Management: Led end-to-end client engagements, including solution presentations, artwork approval, product trials and quality assurance.
- Revenue Growth & Expansion: Increased account revenue by $100K in six months through strategic upselling and cross-selling of sustainable and innovative packaging solutions.
- Customer Success & Problem-Solving: Acted as a client advocate, proactively addressing challenges and optimizing efficiency, Delivered monthly and quarterly reports to analyze performance, identify trends, and develop strategic plans for continued growth and improvement.
- Account Optimization & Value Expansion: Provided data-driven insights and strategic recommendations to enhance packaging solutions and maximize customer ROI. Conducted regular business reviews to identify growth opportunities and ensure alignment with client objectives.
Team Lead, Business Development
DACK Consulting
09.2023 - 02.2024
- Business Expansion Strategy: Spearheaded the development of a business expansion strategy for DACK Consulting in NYC and surrounding areas, resulting in a 15% increase in market presence
- Client & Stakeholder Engagement: Established and nurtured strong relationships with key clients and stakeholders, successfully coordinating 10 investor meetings to boost confidence in DACK’s services
- Pipeline Development & Networking: Built a robust business pipeline using a mix of cold and warm outreach techniques and attended 20+ industry events, significantly enhancing DACK’s visibility and reputation in the construction management sector
Team Lead, Business Development
AIK Renovations
07.2022 - 09.2023
- Business Expansion: Led AIK's expansion across NYC, driving significant market growth.
- Contract Acquisition Secured $1.2M in new business with clients like DKNY, Ace Hotel, and 1010 Park Avenue.
- Lead Generation: Conducted 100+ cold calls weekly, resulting in new client engagements and a 15% increase in the sales pipeline within 3 months.
- Investment & Networking: Facilitated a $150K investment in Tonda and built a network of top architects and designers.
- Team Leadership: Managed and mentored interns to drive client acquisition and pipeline growth.
Business Development & Marketing Associate
Shhotels
08.2019 - 06.2022
- Strategic Business & Marketing Leadership: Directed business development and marketing strategies for an online travel agency, driving a 25% overall increase in sales of flights, hotels, and packages
- Partnership Development: Forged strategic partnerships with 10+ major airlines, hotels, and travel service providers, enhancing the agency's competitive offerings
- Market Analysis & Competitive Strategy: Analyzed market trends and customer feedback, identifying and implementing growth opportunities that resulted in a 10% increase in customer retention
- Contract Negotiation & Event Leadership: Skillfully negotiated client contracts, securing agreements that boosted long-term partnerships and increased client retention by 30%.
Marketing Associate
Shhotels
08.2018 - 08.2019
- Strategic Collaboration: Worked closely with marketing managers and executives to design and execute targeted sales and marketing strategies, resulting in a 15% increase in campaign effectiveness
- Data-Driven Marketing: Utilized Google Analytics to analyze consumer behavior and web traffic, leveraging insights to inform marketing decisions and optimize campaign performance
- Social Media & Market Research: Managed and created engaging social media campaigns on Facebook and Instagram, while conducting market research to identify industry trends and competitor activities, driving innovative strategies to enhance brand presence
Education
BSc - Geography
Birkbeck College, University of London
Associates in Arts & Science - Geography
Bellevue College
Seattle, WASkills
Computer: Microsoft Office, Smartsheet, Notion, Slack, HubSpot, Procore, Mailchimp, Constant Contact, AppFolio, Salesforce, Mondaycom, ZoomInfo & SAP Business One
Language: English & Urdu Fluency
Skills: Relationship Management, Sales Proficiency, Department Collaboration, Lead Generation, Account Retention, Negotiation, Strategic Account Planning, Problem Solving
Rewards
Top Performer Award, Shhotels, 01/01/22
Timeline
Key Account Executive/Customer Success
Aripack
02.2024 - Current
Team Lead, Business Development
DACK Consulting
09.2023 - 02.2024
Team Lead, Business Development
AIK Renovations
07.2022 - 09.2023
Business Development & Marketing Associate
Shhotels
08.2019 - 06.2022
Marketing Associate
Shhotels
08.2018 - 08.2019
BSc - Geography
Birkbeck College, University of London
Associates in Arts & Science - Geography
Bellevue College
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