Urquhart Brooks
5169 Lucy Averette Rd,NC
Summary
Dynamic Parts Manager with a proven track record at Boyd Automotive of Oxford, excelling in inventory management and customer service. Expert in parts identification and procurement, enhancing operational efficiency and achieving significant cost savings. Known for building strong customer relationships and driving satisfaction through effective problem-solving and initiative-taking.
Overview
26
26
years of professional experience
Work History
Parts Sales Associate
Quality Equipment LLC
04.2024 - Current
- Assisted customers in selecting appropriate parts for machinery and equipment.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained inventory levels through regular stock counts and reordering practices.
- Collaborated with team members to optimize workflow and enhance customer service quality.
- Resolved customer inquiries regarding product specifications and availability promptly.
- Coordinated with service department staff to ensure timely delivery of required parts for repairs or installations.
- Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
- Assisted customers in finding appropriate parts promptly.
- Provided exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
- Ordered parts from various distributors to fulfill demands.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Responded promptly to phone inquiries regarding available parts or order status, providing excellent communication at all times.
- Handled returns and exchanges professionally, resolving issues quickly to maintain customer satisfaction.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Adhered to company guidelines for performance and compliance.
Parts Manager
Boyd Automotive of Oxford
06.2000 - 02.2024
- Managed inventory levels to ensure optimal stock availability for automotive parts.
- Oversaw procurement processes, negotiating with suppliers for cost-effective purchasing.
- Streamlined parts ordering procedures, reducing lead times and enhancing operational efficiency.
- Trained and developed team members on inventory management systems and best practices.
- Implemented quality control measures to ensure accuracy in parts distribution and fulfillment.
- Collaborated with service department to improve communication regarding parts needs and availability.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Provided timely, insightful and accurate reports to upper management.
- Ordered parts for customers, repair shops, and service departments for use in Type equipment.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
- Organized special promotions on parts sales, boosting revenue during slow periods or when excess inventory needed to be cleared out quickly.
- Supervised and trained staff on product knowledge and customer service.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Improved supplier relationships by negotiating better terms, leading to cost savings and more reliable part availability.
Education
High School Diploma -
J.F. Webb High Scool
Oxford, NC06.1989
High School Diploma - Automotive Mechanics
J.F. Webb High School
Oxford, NC 2756506.1989
Skills
Multitasking
Timeline
Parts Sales Associate
Quality Equipment LLC
04.2024 - Current
Parts Manager
Boyd Automotive of Oxford
06.2000 - 02.2024
High School Diploma -
J.F. Webb High Scool
High School Diploma - Automotive Mechanics
J.F. Webb High School