Urretta Pullen
Baltimore,MD
Summary
Seasoned Practice Manager with a proven track record at Mercy Medical Center, excelling in superior client service and adept in Epic. Demonstrated leadership in managing diverse teams, enhancing operational efficiency, and implementing cost-effective patient care solutions. Skilled in CPT and ICD-10 coding, my management approach significantly improved practice productivity and employee satisfaction.
Overview
15
15
years of professional experience
Work History
Multi-Program Coordinator
Mercy Medical Center
09.2021 - Current
- Company Overview: Mangage Genetics, Behavioral Health, and Palliative Care.
- Manage the staff. Assume responsibility for the daily practice operations of multiple mid-level providers and physicians.
- Work in different departments with staffing shortages.
- Worked to promote a positive working atmosphere.
- Responsible for managing staff schedules, vacations, and time-off approvals.
- Deal directly and effectively with conflict among employees.
- Correct poor performance with counseling, and other appropriate actions.
- Obtain authorization and referrals for patient services.
- Ensure that staff are sensitive to our patients' needs and requests.
- Ensure that staff provide support to the family and caregivers.
- Perform all other duties as required by the mid-level providers and physicians.
- Oversee productivity and patient volumes for the practice.
- Addressed and remedied all patient and team member issues.
- Training new employees. Onboard new mid-level providers, and schedule training classes.
- I ordered all office supplies.
Business Manager
Mercy Medical Center
03.2021 - 09.2021
- Managed 11 employees and assumed responsibility for a multi-physician practice's daily operations.
- Consistent work to promote a positive working atmosphere.
- Provide leadership principles to deliver high-quality, cost-effective patient care.
- Ensures that all revenue is captured, and all business processes are completed daily.
- Responsible for managing staff schedules, vacations, and time-off approvals.
- Deal directly and effectively with conflict among employees.
- Correct poor performance through counseling, and other appropriate actions.
- Ensure bank deposits are made daily, and complete the deposit log daily.
- Review, code, and submit check requests/bills to the accounts payable department.
- Ensure timely processing of billing encounters, and act as a liaison with the vendor if needed.
- Input surgery and obstetrical charges, and payments.
- Perform all other duties as required by the physicians, as well as practice administration.
- Manages and develops employees by delivering practical and timely coaching and counseling sessions, with direction from Human Resources, the Director of Operations, and the VP of Operations, by following established policies and procedures to increase productivity and retention.
- Reduce turnover to create a cohesive and productive working environment, corresponding to the practice's high-quality care and service goal.
Practice Manager
St. Joseph Medical Center
01.2014 - 03.2021
- Managed five employees and assumed responsibility for a two-physician office.
- Training new employees in the onboarding and scheduling training classes.
- Consistent work to promote a positive working atmosphere
- Provided leadership principles to deliver high-quality, cost-effective patient care.
- Ensures that all revenue is captured, and all business processes are completed daily
- Responsible for managing staff schedules, vacations, and time-off approvals.
- Deal directly and effectively with conflict among employees
- Correct poor performance through counseling and other appropriate actions.
- Ensure bank deposits are made daily, complete the deposit log daily, and scan it to the administrative assistant monthly.
- Reviewed, coded, and submitted check requests and bills to the accounts payable department.
- Ensure timely filing of all office visits and surgical procedures.
- Performed all other duties as required by the physicians, and practiced administration.
- Ensure timely filing of electronic billing.
Practice Manager
Mercy Medical Center
Baltimore, MD
08.2010 - 12.2013
- Company Overview: OBGYN.
- Managed eight employees and assumed responsibility for a multi-physician practice's daily operations.
- Consistent work to promote a positive working atmosphere
- Provided leadership principles to deliver high-quality, cost-effective patient care
- Ensured that all revenue was captured, and all business processes were completed daily.
- Responsible for managing staff schedules, vacations, and time-off approvals.
- Deal directly and effectively with conflict among employees
- Correct poor performance through counseling, and other appropriate actions.
- Ensure bank deposits are made daily, complete the deposit log daily, and scan it to the administrative assistant monthly.
- Reviewed, coded, and submitted check requests and bills to the accounts payable department.
- Ensure timely processing of billing encounters, and act as a liaison with the vendor if needed.
- Input surgery and obstetrical charges, and payments.
- Perform all other duties as required by the physicians, and practice administration.
Education
No Degree - Business Health Administration
Liberty University
Lynchburg, VA05.2026
Skills
- Superior client service, customer service
- Proficient with Epic
- Familiar with Excel
- Familiar with Microsoft Word
- Excellent supervisory skills
- Excellent management skills
- Excellent employee training skills
- Knowledge of CPT coding
- Knowledge of ICD-10 coding
- Medical billing
- Data entry
Timeline
Multi-Program Coordinator
Mercy Medical Center
09.2021 - Current
Business Manager
Mercy Medical Center
03.2021 - 09.2021
Practice Manager
St. Joseph Medical Center
01.2014 - 03.2021
Practice Manager
Mercy Medical Center
08.2010 - 12.2013
No Degree - Business Health Administration
Liberty University
Similar Profiles
Courtney DembyCourtney Demby
Health Information Services Supervisor at Mercy Medical CenterHealth Information Services Supervisor at Mercy Medical Center
Gashaw HASSENGashaw HASSEN
Cardiac Monitor Technician at Mercy Medical CenterCardiac Monitor Technician at Mercy Medical Center
Lisa Terry BSN, RN, CPANLisa Terry BSN, RN, CPAN
Nurse Manager – Main Preop/PACU, PACU Flex Pool, and Pre-Admission Testing at Mercy Medical CenterNurse Manager – Main Preop/PACU, PACU Flex Pool, and Pre-Admission Testing at Mercy Medical Center
Brianna FariaBrianna Faria
Registered Nurse at Mercy Medical CenterRegistered Nurse at Mercy Medical Center
Geron BrooksGeron Brooks
Substitute Teacher, Relay Elementary School at Kelly EducationSubstitute Teacher, Relay Elementary School at Kelly Education