Urretta Pullen

• Manage staff and assume responsibility for daily practice operations of multi-Mid-level Providers and Physicians
• Work in different departments with staffing shortages
• Consistent work to promote a positive working atmosphere
• Responsible for managing staff schedules, vacations, and time off approvals
• Deal directly and effectively with conflict among employees
• Correct poor performance through counseling and other appropriate actions
• Ensure deposits are made daily
• Obtain authorization and referrals for patient services
• Ensure that staff are sensitive to our patients’ needs and requests
• Ensure that staff provide support to the family and Caregivers
• Perform all other duties as required by the Mid-Level providers and Physicians
• Oversee productivity and patient volumes for the practice
• Addressed and remedied all patient or team member issues.
• Training new employees in the onboarding providers and scheduling training classes.
• Ordered all office supplies and kept check on inventory levels.

• Managed 11 employees and assumed responsibility for daily practice operations of a multi-physician practice
• Consistent work to promote a positive working atmosphere
• Provide leadership principles to deliver high-quality cost-effective patient care
• Ensures that all revenue is captured, and all business processes are completed daily
• Responsible for managing staff schedules, vacations, and time off approvals
• Deal directly and effectively with conflict among employees
• Correct poor performance through counseling and other appropriate actions
• Ensure bank deposits are made daily, completing deposit log daily and scanning to the administrative assistant monthly
• Review, code and submit check requests/bills to the accounts payable department
• Ensure timely processing of billing encounters, act as a liaison with the vendor if needed
• Input surgery and obstetrical charges and payments
• Perform all other duties as required by the physicians and practice administration
• Manages and develops employees by delivering effective and timely coaching and counseling sessions with direction from Human Resources, Director of Operations, and VP of Operations by following established policies and procedures to increase productivity, increase retention
• Reduce turnover to create a cohesive and productive working environment which corresponds with the practice’s goal of high-quality care and service.

• Managed five employees and assumed responsibility for a two-physician office
• Training new employees in the onboarding and scheduling training classes
• Consistent work to promote a positive working atmosphere
• Provided leadership principles to deliver high-quality cost-effective patient care
• Ensures that all revenue is captured, and all business processes are completed daily
• Responsible for managing staff schedules, vacations, and time off approvals
• Deal directly and effectively with conflict among employees
• Correct poor performance through counseling and other appropriate actions
• Ensure bank deposits are made daily, completing deposit log daily and scanning to the administrative assistant monthly
• Reviewed, coded, and submitted check requests/bills to the accounts payable department
• Ensure timely filing of all office visits and surgical procedures
• Performed all other duties as required by the physicians and practiced administration
• Ensure timely filing of electronic billing.

· Managed eight employees and assumed responsibility for daily practice operations of a multi-physician practice

· Consistent work to promote a positive working atmosphere

· Provided leadership principles to deliver high-quality, cost-effective patient care

· Ensured that all revenue was captured and all business processes were completed daily.

· Responsible for managing staff schedules, vacations, and time off approvals

· Deal directly and effectively with conflict among employees

· Correct poor performance through counseling and other appropriate actions

· Ensure bank deposits were

· made daily, completing the deposit log daily, and scanning to the administrative assistant monthly

· Reviewed, coded, and submitted check requests/bills to the accounts payable department

· Ensure timely processing of billing encounters and act as a liaison with the vendor if needed

· Input surgery and obstetrical charges and payments

· Perform all other duties as required by the physicians and practice administration.