Ursalina Lowe
Customer Service
Wilkes-Barre,PA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Rep
Richard Staffing (Arise)
07.2017 - 09.2017
- Provided customer service to Comcast customers
- Handling of multiple calls
- Assisted in technical support.
Shift Lead
Dunkin Donuts
07.2012 - 08.2016
- Provide every customer with excellent guest service
- Handling of cash and credit card transactions
- Handling nightly deposits
- Supervising a staff of ten
- Ensuring cleanliness of store.
Education
ECC Training Inc.
Newark, NJ01.2008
Skills
- Brochure Design
- Cashier
- Clerical
- Credit
- Customer Relations
- Data Entry
- Desktop Publishing
- Fax
- File Management
- Inventory Management
- Microsoft Access
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Publisher
- Microsoft Word
- Multitasking
- Payroll Processing
Timeline
Customer Service Rep
Richard Staffing (Arise)
07.2017 - 09.2017
Shift Lead
Dunkin Donuts
07.2012 - 08.2016
ECC Training Inc.
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