Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ursalla Jones

Marlin,TX

Summary

Driven by results, I excelled at Outback Steakhouse, enhancing customer satisfaction and team performance through effective problem-solving and staff development. My leadership fostered a culture of continuous learning and collaboration, while my adeptness in time management and verbal communication significantly improved service delivery and operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Salary Manager

Outback Steakhouse
12.2023 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Shift Leader

Outback Steakhouse
05.2021 - 05.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Server

Outback Steakhouse
11.2016 - 08.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Education

Cosmetology

Blue Cliff College - Shreveport
Shreveport, LA
07.2016

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Schedule Preparation
  • Performance Evaluations

Certification

TABC/ Food Handlers

Timeline

Salary Manager

Outback Steakhouse
12.2023 - Current

Shift Leader

Outback Steakhouse
05.2021 - 05.2023

Server

Outback Steakhouse
11.2016 - 08.2020

Cosmetology

Blue Cliff College - Shreveport

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Ursalla Jones