Urslya Cannon
Denver,CO
Summary
Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals.
Overview
32
32
years of professional experience
Work History
Warehouse Associate
Kroger, Fred Meyer Distribution Center
05.2023 - 10.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Consistently lifted materials weighing as much as 50 pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Entered quantity received against purchase order in computer system.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
Assistant Manager
Family Dollar
03.2015 - 10.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Homeopathic Medical Warehouse Worker
New Vistas
04.2011 - 12.2013
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Consistently lifted materials weighing as much as 50 pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed general housekeeping and cleaning tasks.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Completed cycle counts and monthly inventory.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Verified documentation and condition of freight to assure quality standards were achieved.
Customer Service Desk Associate
Walmart
03.2009 - 08.2011
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and backed up other customer service managers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promptly responded to inquiries and requests from prospective customers.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Cafeteria Worker
Mobile Infirmary Medical Center
03.2000 - 03.2003
- Cleaned and sanitized surfaces, tools and equipment.
- Served food according to temperature, safety and presentation guidelines.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Restocked condiments, beverages and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Tracked meal purchases and accepted payments at cash register.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Worked omelet, salad and dessert stations at busy cafeteria.
- Established rapport with customers by providing friendly and attentive service.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Monitored dining room inventory and replenished as necessary.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Assisted wait staff with timely food delivery and guest requests.
- Engaged in suggestive selling and other sales techniques.
- Offered product samples, answered questions and helped customers find items.
- Assisted customers with carry-out service.
Gas Station Assistant Manager
Clark Oil
09.1998 - 07.2000
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Receptionist
Dr. William Barial OBGYN
01.1992 - 05.1997
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
- Routed incoming mail and messages to relevant personnel without delay.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Compiled information from files and research to satisfy information requests.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
Some College (No Degree) - Criminal Justice
Community College of Aurora
Aurora, COOffice Management Certificate - Office Management
DESI Career Center
Mobile, AL06.1999
Skills
- Warehouse Logistics
- Cardboard Baling
- Environmentally Controlled Storage
- Purchase Order Verification
- Merchandise Staging
- Order Picking and Processing
- Product Verification
- Shipping and Receiving
- Order Picking
- Assembly and Production
- Multitasking Abilities
- Clerical Support
- Time Management
- Attention to Detail
- Task Prioritization
- Google Drive
- Data Entry
- Public Speaking
- Flexible and Adaptable
Additional Information
The excessive gap in work history, is due to the single-parenting given to a child born with a blood-disorder, She is currently 19 and of age to care for herself so, I am trying to enter back into the workforce
Timeline
Warehouse Associate
Kroger, Fred Meyer Distribution Center
05.2023 - 10.2023
Assistant Manager
Family Dollar
03.2015 - 10.2016
Homeopathic Medical Warehouse Worker
New Vistas
04.2011 - 12.2013
Customer Service Desk Associate
Walmart
03.2009 - 08.2011
Cafeteria Worker
Mobile Infirmary Medical Center
03.2000 - 03.2003
Gas Station Assistant Manager
Clark Oil
09.1998 - 07.2000
Receptionist
Dr. William Barial OBGYN
01.1992 - 05.1997
Some College (No Degree) - Criminal Justice
Community College of Aurora
Office Management Certificate - Office Management
DESI Career Center
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