Ursula Rae OLivares

Due to Covid I had all 3 children home learning and than college opened campus. So son 4.3 now on campus . A daughther who just graduated with a 4.7 in fall will be attending UCLA, and my younges 14 4.0 a freshman in high school in fall.

• Added food items, beverages and utensils to trays and immediately delivered to correct rooms.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Served high customer volumes during special events, nights and weekends.
• Explained daily specials and beverage promotions to exceed daily sales goals.
• Cultivated warm relationships with regular customers.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
• Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.

• Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
• Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
• Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
• Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
• Recommended specific hair and beauty products to meet individual customer needs.
• Promoted additional products and services to increase sales numbers and revenue with diverse selection.
• Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Processed payments, entering sales in register for prompt customer service.

• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Rotated merchandise and displays to feature new products and promotions.
• Coached sales associates on product knowledge by using wide variety of training tools.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Responded to inquiries from callers seeking information.
• Sorted, opened and routed mail and deliveries to meet business requirements.
• Received incoming mail and evaluated and distributed correspondence requiring priority attention.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
• Conducted research to assist with routine tasks and special projects.

• Built strong relationships with clients to deliver emotional support and companionship.
• Assisted patients with self-administered medications.
• Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
• Assisted with dressing guidance, grooming, meal preparation and medication reminders.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.