Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Ursula Albury

Ursula Albury

Driver
Conyers,GA

Summary

Goal-oriented worker with outstanding knowledge of telecommunications, retail, call center organization, delivery driver and customer service . Proven history of increasing productivity of 65% and customer satisfaction with great customer service and interpersonal skills. Committed to best-in-class customer service and maintaining professionalism.

Overview

26
26
years of professional experience
4
4
years of post-secondary education

Work History

Driver

Lyft
Conyers, GA
2017 - Current
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.

Sales Director

Mary Kay Cosmetics Ltd
Conyers, GA
2010 - 2022
  • Boosted sales revenue by developing and implementing strategic sales plans and initiatives tailored to the organization''s goals.
  • Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
  • Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
  • Optimized sales operations by streamlining processes, implementing CRM systems, and developing comprehensive training programs for new hires.

Account Manager

Verizon Wireless
Atlanta, GA
08.1998 - 07.2010
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Expanded sales by 65% by facilitating client satisfaction and renewing customer relations.

Education

BBA - Business Administration And Management

American InterContinental University
Schaumburg, IL
08.2004 - 06.2006

Associate of Science - Paralegal Studies

South University
West Palm Beach, FL
08.1993

Skills

  • GPS and Route Planning
  • Time Management
  • Driving and Transportation
  • Customer Service
  • Coaching and Mentoring
  • Verbal and Written Communication
  • Sales Presentation
  • Business Negotiation
  • Account Verification
  • Strong Lead Development Skills

Accomplishments

  • Achieved Top Performer Award Quarter 4 in 2019 in recognition for achieving 97% of quarterly targets
  • Provided support for the implementation of a $5M wireless project ensuring the success approval from superiors in performing detailed analysis
  • 2020 Top Salesperson and Recruiter of the Year Award in recognition for consistently exceeding quarterly target and earning the use of a career vehicle

Timeline

Driver

Lyft
2017 - Current

Sales Director

Mary Kay Cosmetics Ltd
2010 - 2022

BBA - Business Administration And Management

American InterContinental University
08.2004 - 06.2006

Account Manager

Verizon Wireless
08.1998 - 07.2010

Associate of Science - Paralegal Studies

South University

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