Ursula Baltimore
Mesquite,TX
Summary
Energetically driving success at ATT as a Dispatcher, I leveraged problem-solving and active listening to enhance customer satisfaction and streamline operations. My expertise in database maintenance and commitment to collaborative teamwork resulted in significant operational improvements, showcasing my ability to adapt and excel in dynamic environments.
Energetic and physical strengths help drives my success as a package handler for Fed Ex Ground
Overview
17
17
years of professional experience
Work History
Package Handler
Fed Ex Ground
Mesquite, TX
10.2017 - Current
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Collaborated with team members to improve workflow and increase productivity.
Dispatcher
ATT
Irving, TX
05.2008 - 10.2024
- Identified locations and needs of callers to accurately send assistance.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Received or prepared work orders.
- Managed daily delivery and work schedules to maximize coverage.
- Investigated and resolved customer and vendor issues to retain business.
- Arranged for repairs to restore service and schedules.
- Maintained logs of all incoming calls and assigned tasks.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Monitored changes in delivery schedule and communicated changes to customers.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Ensured compliance with safety regulations and company policies.
Education
High School Diploma -
Highlands High School
North Highlands, CA06-1983
Some College (No Degree) - General Studies
University California Davis
Davis, CASome College (No Degree) -
The University of Texas At Arlington
Arlington, TXSkills
- Product packing
- Truck loading
- Pallet building
- Material storage
- Package unloading
- Quality control inspection
- Hand truck operation
- Workplace cleanliness
- Product sealing
- Team collaboration
- Pallet jack operation
- Label reading
- Truck loading and unloading
- Adaptable to change
- Freight handling
- Warehouse safety
- Stacking packages
- Sorting packages
- Manual dexterity
- Driver communication
- Processing orders
- Data entry
- Problem-solving
- Updating logs
- Stress tolerance
- Customer relationship management
- Active listening
- Database maintenance
- Verbal and written communication
- Coordinating urgent deliveries
- Time management
- Decision-making
- Customer relations
- Verifying coverage
- Closing tickets
- Critical thinker
Timeline
Package Handler
Fed Ex Ground
10.2017 - Current
Dispatcher
ATT
05.2008 - 10.2024
High School Diploma -
Highlands High School
Some College (No Degree) - General Studies
University California Davis
Some College (No Degree) -
The University of Texas At Arlington
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