Ursula Baltimore-Mohammed
MESQUITE,Tx
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Well-qualified Dispatcher/Customer Service Associate with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level dispatcher/warehouse Associate position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 30+ years of experience working in busy call center and warehouse environments.
Overview
10
10
years of professional experience
Work History
Dispatcher
ATT
05.2014 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Stayed up-to-date on relevant industry trends and best practices through continued education and professional development opportunities.
- Provided customers with information on products and services.
- Minimized potential conflicts between responding units by actively monitoring resources allocation.
- Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
- Monitored and tracked dispatch communication systems.
- Communicated with customers to provide delivery updates and resolution.
- Managed customer accounts and invoicing.
- Received new orders, prepared documentation, and assigned personnel.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Monitored flow of paperwork and directed information to appropriate departments.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Package Handler
Fed Ex Ground
10.2017 - 06.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Operated equipment while observing standard safety procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Moved furniture and boxes using utility dolly and truck ramp.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Assisted in receiving, stocking and distribution of merchandise.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Stored and secured packages in designated areas to prevent damage and theft.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
University California, Davis, California
Davis, CANursing
University of Texas Arlington
Arlington, TXSkills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Customer Relations
- Dispatch Coordination
- Updating logs
- Route Planning
- Schedule Coordination
- Customer Relationship Management
- Maintaining call metrics
- Work Order Management
- Dispatching field personnel
- Database Maintenance
- Closing tickets
- Service planning
- Incident Reporting
- Database updates
- Database Management
- Verifying coverage
- Customer Service
- Decision-Making
- Critical Thinking
- Active Listening
- Multitasking Abilities
- Effective Communications
- Organizational Skills
- Microsoft Office
- Excellent Communication
- Attention to Detail
- Time Management
- Problem-Solving
- Paperwork Processing
- Multitasking
- Task Prioritization
- Creative Thinking
- Relationship Building
- Communication Management
- Workload Management
- Call Center Software
- Work Crew Dispatch
- Quality Control
- Delegating Work
- Regulatory Compliance
- Customer Request Management
- Material Distribution
- Customer File Maintenance
- Service Vehicle Dispatch
- Equipment Orders
- Message and Work Order Transfer
- Repair Scheduling
- Written Communication
- Interpersonal Communication
- [Number] wpm Typing Speed45
- Problem-solving abilities
- Reliability
- Effective Communication
- Adaptability and Flexibility
- Self Motivation
- Interpersonal Skills
- Goal Setting
- Professionalism
- Time management abilities
- Adaptable to change
- Stacking Packages
- Truck loading
- Shipping and receiving
- Package preparation
- Maintaining equipment
- Order picking and processing
- Shipment Tracking
- Freight Handling
- Material stacking
- OSHA compliant
- Package pickup and delivery
- Forklift Operation
- Route logs
- Hand Truck Operation
- Radio frequency equipment expertise
- [Type] equipment maintenance
- Team Collaboration
- Material Handling
- Safety Precautions
- Warehouse Operations
- Warehouse environment safety
- Inventory organization
- Warehouse Logistics
- Stacking and Staging
- Damage Prevention
- Equipment Operation
- Materials Handling Safety Training
- Inventory Tracking
- Health and safety compliance
- Visual Inspection
- Work Planning and Prioritization
- Materials Sorting
- Cargo Sorting
- Tool and Supply Organization
- Hand and Power Tool Operation
- Protective Equipment Use
- Product verification
- Quantity calculations
- Freight Labeling
- Production Documentation
- Loading Dock Operations
- OSHA Compliance
- Invoice Verification
- Route deliveries
- Standards Compliance
- Operations Monitoring
Timeline
Package Handler
Fed Ex Ground
10.2017 - 06.2024
Dispatcher
ATT
05.2014 - Current
University California, Davis, California
Nursing
University of Texas Arlington
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