Ursula Bryant
Balch Springs,TX
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Enthusiastic Referral Coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
20
20
years of professional experience
Work History
Patient Referral Coordinator SWHR CIN
Southwestern Health Resources
11.2020 - Current
- Worked with patients to schedule tests and procedures.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Provided excellent customer service to patients and medical staff.
Service Specialist
Cigna Wah Intake Customer
03.2009 - Current
- Intake and answer incoming calls by phone, web, fax, email from clients, customers, for all types of disability claims from STD, LTD, FMLA, and Life Claims
- Provides effective explanations for procedures and claim status, enter claims into claims database management system upon request and support total performance within the claim management database.
Medical Receptionist
Texas Health Physician Group
10.2020 - 11.2021
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Completed clerical duties and tasks for clinic administration.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Insurance Verification Specialist
Addison Group (Assignment Baylor)
11.2019 - 10.2020
- Conducted patient intake interviews, recording and documenting relevant information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Posted payments to accounts and maintained records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Verifier and back up Scheduler
Navarro Regional Hospital Insurance
11.2006 - 03.2009
- Coordinate schedules for diagnostic procedures with the doctors, staff, nurses, patients, and other medical departments by phone to set up appointments for testing procedures
- Responsibilities for verifying insurance included: pre-authorizing insurance for inpatient and or outpatient services, verifying all commercial insurances, develop and maintain positive customer service relations, provide customer with their deposit amounts and set up payment plans if needed and coordinates with various functions with the company to ensure excellent service is being provided.
Verifier and Patient Access Rep
Presbyterian Hospital of Dallas Insurance
08.2004 - 11.2006
- Checking patients in for their scheduled procedures and collecting payment and copays
- Responsibilities for verifying insurance included: pre-authorizing insurance for inpatient and or outpatient services, verifying all commercial insurances, develop and maintain positive customer service relations, provide customer with their deposit amounts and set up payment plans if needed and coordinates with various functions with the company to ensure excellent service is being provided.
Education
High School Diploma -
West Brook Senior High School
Beaumont, TX05.1991
Associate of Applied Science - Healthcare Administration
The College of Healthcare Professions
Houston, TX07.2019
Skills
- Healthcare Operations
- Case Management
- Strategic Networking
- Verbal and Written Communication
- Referral Tracking
- Customer Service
- Insurance Authorizations
- Insurance Eligibility Verifications
- Specialist Referrals
- Reminder Calls
Shopping, Family Time, Traveling
I am a wife and mother of 3 beautiful kids 2 daughters and 1 son with whom I love spending time with. Love playing family games and taking family trips and enjoying every moment we have to spend with each other making beautiful memories.
Timeline
Patient Referral Coordinator SWHR CIN
Southwestern Health Resources
11.2020 - Current
Medical Receptionist
Texas Health Physician Group
10.2020 - 11.2021
Insurance Verification Specialist
Addison Group (Assignment Baylor)
11.2019 - 10.2020
Service Specialist
Cigna Wah Intake Customer
03.2009 - Current
Verifier and back up Scheduler
Navarro Regional Hospital Insurance
11.2006 - 03.2009
Verifier and Patient Access Rep
Presbyterian Hospital of Dallas Insurance
08.2004 - 11.2006
High School Diploma -
West Brook Senior High School
Associate of Applied Science - Healthcare Administration
The College of Healthcare Professions
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