Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ursula Curtis

Mobile,AL

Summary

  • Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to seek and maintain a position that offers professional challenges utilizing interpersonal skills, organizational skills, excellent time management and problem-solving skills. Along with my knowledge of insurance and customer service to investigate, negotiate, evaluate, and settle assigned claims. I also hold my P&C Licenses.
  • 20 years of experience in customer service skills
  • 6 years of experience in event planning
  • Home state Insurance license- Alabama (3001980822)
  • National Producer Number 20357830
  • Currently holds 10 state licenses Alabama All-Lines Adjuster and P&C Licenses. No 3001980822
  • LA, FL, MS, GA, SC, TX, MI, OK, & KY
  • Ability to prioritize and organize work
  • Ability to multi-task in a fast-paced environment
  • Excellent verbal and written communication and interpersonal skills
  • Excellent computer and analytical skills
  • Attention to details
  • Experienced in client relations, negotiating
  • Successful track record in achieving monthly store goals
  • Commercial natural disaster and burglary and theft
  • QA claims file reviewer


Overview

7
7
years of professional experience
1
1
Certification

Work History

QA Claims

Deployed with QA Claims
07.2022 - 04.2024
  • Resolved complex claim issues for successful settlements, utilizing expert negotiation skills.
  • Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
  • Managed high caseloads effectively by prioritizing tasks based on complexity and urgency of claims.
  • Streamlined communication between internal teams, ensuring prompt resolution of outstanding issues related to claims administration.
  • Provided exceptional customer service during the claims process, fostering long-term client relationships.
  • Maintained detailed records throughout the entire claim lifecycle, facilitating accurate reporting and analysis for management teams.
  • Assisted policyholders in understanding their coverage options while compassionately handling emotionally charged situations surrounding loss events.
  • Implemented quality control measures, resulting in fewer errors and increased accuracy in claim processing.
  • Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.

E A Renfroe

Deployed with E A Renfroe
01.2020 - 07.2022
  • Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Researched and analyzed policy contracts to verify proper payment of claims.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
  • Prepared summaries of damage, payments, and policy coverage.
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
  • Improved overall department performance metrics by consistently meeting or exceeding goals related to cycle time, productivity levels, and customer satisfaction ratings.
  • Negotiated claim settlements and recommended litigation when claims could not be settled.
  • Coordinated with other departments as needed to support claim resolution efforts, including working closely with underwriting teams to address policy-related questions or concerns.

Mid-America Catastrophe Services

Deployed With Mid-America
09.2017 - 01.2020
  • Researched and reviewed completed claims for accuracy to adjust errors.
  • Consistently met or exceeded performance metrics in key areas such as accuracy, timeliness, and customer satisfaction ratings.
  • Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
  • Improved overall department performance metrics by consistently meeting or exceeding goals related to cycle time, productivity levels, and customer satisfaction ratings.
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters. Handling Non weather related water damaged claims such as pipe leaks, frozen pipes, sump pump failure, and poor installation.
  • Exercised proper judgment and decision making to analyze over 20 claims per week.

Education

Bachelor's Of Science In Criminal Justice -

Faulkner University
Mobile, AL
01.2011

Dipolma -

Leflore High School
Mobile, AL
01.2002

Skills

  • Claims Processing
  • Microsoft Office
  • Policy Interpretation
  • Claims Auditing

Certification

  • State Farm Property Certified
  • State Farm Auto Certified
  • TWIA Certified
  • Citizen Certified
  • Tower Hill Certified
  • National Disaster Recovery Framework (NDRF) Overview Certification
  • NICTA Insurance Fraud Basic Certification
  • Proficient with Autotext and ECS
  • Proficient in Xactimate 25 (includes Sketch)
  • Fundamentals of Adjusting Training

Timeline

QA Claims

Deployed with QA Claims
07.2022 - 04.2024

E A Renfroe

Deployed with E A Renfroe
01.2020 - 07.2022

Mid-America Catastrophe Services

Deployed With Mid-America
09.2017 - 01.2020

Bachelor's Of Science In Criminal Justice -

Faulkner University

Dipolma -

Leflore High School

Similar Profiles

CREATE PROFILE
Ursula Curtis