Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Awards
Generic

URSULA DOCTOR

Fayetteville,NC

Summary

Results-driven Financial Management Analyst with 15+ years of progressive experience in payroll operations, military pay systems, and federal financial administration. Proven leader in managing multi-million-dollar transactions, driving process improvements, and ensuring compliance with DOD, DFAS, and Air Force policies. Adept at leading high-performing teams, streamlining workflows, and implementing innovative solutions that reduce errors and improve timeliness. Recognized for delivering accurate, efficient, and customer-focused service to diverse stakeholders.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Financial Management Analyst (Lead), GS-12

AFPC/DPP Operating Location
07.2022 - Current
  • Lead payroll operations for Air Force PMCB-AF Military Pay Branch, overseeing payroll certification, check processing, and CMS case management with zero tolerance for improper or duplicate payments.
  • Manage daily DEAMS reconciliation and certify financial documents ensuring alignment with Air Force Accounting and DFAS systems.
  • Direct team execution of payroll processes, ensuring timely completion of daily/monthly tasks and adherence to strict accuracy standards.
  • Oversee SOP updates, training, and workflow improvements, enhancing operational efficiency and reducing rework.
  • Prepare and present detailed payroll data reports to leadership, tracking KPIs such as CMS cases resolved, checks processed, and system performance.
  • Collaborate with multiple stakeholders to resolve complex payroll issues and improve service delivery.
  • Provide mentorship and technical guidance to staff, boosting analytical skills and fostering a culture of accountability.

Financial Management Analyst, GS-11

AFPC/DPP Operating Location
09.2017 - 07.2022
  • Certified payroll for Active Duty, Reserve, and National Guard members; managed voucher processing, EFT returns, and case resolution in CMS and DMO.
  • Conducted quality control reviews ensuring payment accuracy; processed $4.5M+ in disbursements and reallocations through DTIMS.
  • Created tracking systems for remittance and check processing, reducing rework and errors.
  • Led resolution of congressional payroll inquiries, ensuring timely and accurate responses.
  • Developed and launched a SharePoint knowledge repository for Air Force Military Pay Operations, improving knowledge retention and reducing training time.
  • Provided one-on-one training in payroll certification processes, fostering skill development and team cohesion.

Military Pay Supervisor, GS-09

Defense Finance and Accounting Service
03.2016 - 09.2017
  • Supervised 20 technicians, managing workload distribution, performance evaluations, and disciplinary actions.
  • Improved separation and bonus processing by introducing targeted training, reducing CMS case age from 40 days to under 5 days.
  • Exceeded BSC timeliness metric with a 99.69% average for over 12 months.
  • Audited and certified high-value separation payments ($100K+), exceeding DFAS standards for accuracy and timeliness.
  • Served as Acting Branch Chief, leading hiring boards and policy briefings for senior leaders.

Military Pay Lead, GS-08

Defense Finance and Accounting Service
12.2015 - 03.2016
  • Led Casualty Team of nine technicians, ensuring accurate and timely case resolution.
  • Provided technical guidance on pay adjustments, troubleshooting DJMS system errors, and improving backlog management.
  • Developed operational improvements to reduce CMS backlog and enhance accuracy.

Military Pay Technician Separation, GS-07

Defense Finance and Accounting Service
12.2015 - 03.2016
  • Processed complex military pay actions including separations, disability severance, and overpayment corrections.
  • Ensured compliance with military pay regulations and policies, producing accurate and timely payments.
  • Conducted detailed audits of MMPAs and resolved discrepancies through research and coordination with internal/external agencies.
  • Supported payroll operations for AC Separations and Debt Management, ensuring audit readiness.

Education

Bachelor of Arts - Architecture

Tuskegee University
Tuskegee, AL
05-2021

Skills

  • Military Payroll Operations & Compliance
  • Federal Financial Regulations (DoDFMR, AFMAN)
  • Process Improvement & Quality Assurance
  • Data Analysis & Reconciliation
  • Team Leadership & Staff Development
  • Congressional & High-Level Correspondence
  • Stakeholder Engagement & Communication
  • Audit Readiness & Internal Controls
  • Cross-Functional Collaboration

Websites

Accomplishments

  • Supervised team of 20 staff members.
  • Collaborated with team of 6 in the development of a Structured Just Do It project
  • Achieved 100% MMPA accuracy by providing expert payroll support during a high-volume Army demobilization operation at Ft. Bliss, TX
  • Optimized payroll accuracy by inputting military pay entitlements in WebDMO and utilizing the system test program to verify successful processing, recycling, or rejection of transactions


Certification

Relevant certifications: e.g., DoD Financial Management Certification, Leadership Development, etc.

Timeline

Financial Management Analyst (Lead), GS-12

AFPC/DPP Operating Location
07.2022 - Current

Financial Management Analyst, GS-11

AFPC/DPP Operating Location
09.2017 - 07.2022

Military Pay Supervisor, GS-09

Defense Finance and Accounting Service
03.2016 - 09.2017

Military Pay Lead, GS-08

Defense Finance and Accounting Service
12.2015 - 03.2016

Military Pay Technician Separation, GS-07

Defense Finance and Accounting Service
12.2015 - 03.2016

Bachelor of Arts - Architecture

Tuskegee University

Awards

e.g., DFAS Excellence Award, Superior Civilian Service Award

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