Ursula Elgers
Jacksonville,FL
Summary
Experienced banquet and bar manager with a proven track record of success in restaurant and hospitality operations. Hardworking, resourceful, and detail-oriented professional who consistently exceeds expectations and delivers exceptional customer service. Possesses a team player attitude and excels in fast-paced environments. Dedicated to creating memorable guest experiences. Holds a Serve Safe management certification in Georgia, ensuring adherence to the highest standards of food safety and sanitation.
Overview
20
20
years of professional experience
Work History
Banquet Captain
Embassy Suites
04.2024 - Current
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for banquets with social relevancy and intentionality.
Owner
S&S Events Staffing Service LLC
07.2014 - 01.2023
- Entered details such as payments, account information and call logs into the computer system
- Hired employees and initiated the new hire paperwork process
- Adhered to corporate branding requirements when filling positions
- Developed targeted strategies to source specific types of candidates
- Utilized social media sites to recruit new employees
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain competitive advantage in the marketplace.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Bartender
Hilton Garden Inn Atlanta South-McDonough
05.2018 - 01.2022
- Kept facility compliant with health codes, sanitation requirements and license regulations
- Maintained full knowledge of beverage lists and promotions
- Served each guest courteously, quickly and efficiently
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
Certified Trainer
Olive Garden
04.2007 - 11.2014
- Maintained organization of documents, materials and equipment
- Adhered to class plan and deadline-oriented training schedule
- Greeted all members in a professional and friendly manner.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Planned and implemented courses of instruction accounting for individual strengths and final objectives.
- Trained and mentored new personnel hired to fulfill bartending roles.
Assistant Bar Manager
Holiday Inn On The Lane
06.2004 - 04.2007
- Managed bar inventory, restocked supplies and placed orders
- Accurately observed cash intake to reduce inaccuracies
- Improved customer service rankings by resolving issues quickly and accurately
- Merged productivity initiatives while ensuring compliance with restaurant policies and procedures.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
Education
Associate of Arts in Criminal Justice -
Southern Crescent Technical College
Griffin, GA05.2014
Diploma in Sales Managment
Alison.Com
Online09.2024
Diploma in Customer Relations Managment
Alison.Com
Olin, IA09.2024
Skills
- Banquet Setup
- Team member development
- Staff Management
- Exceptional leadership
- Employee Development
- Food safety and sanitation
- Guest Relations
- Inventory Management
- Corporate event management
- Sanitation Standards
- Venue coordination
- Relationship Building
- Safe Food Handling
- High-volume dining
- Customer Service
- Event Catering
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Customer Needs Assessment
- POS System Operation
- Upselling
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US
Timeline
Banquet Captain
Embassy Suites
04.2024 - Current
Bartender
Hilton Garden Inn Atlanta South-McDonough
05.2018 - 01.2022
Owner
S&S Events Staffing Service LLC
07.2014 - 01.2023
Certified Trainer
Olive Garden
04.2007 - 11.2014
Assistant Bar Manager
Holiday Inn On The Lane
06.2004 - 04.2007
Associate of Arts in Criminal Justice -
Southern Crescent Technical College
Diploma in Sales Managment
Alison.Com
Diploma in Customer Relations Managment
Alison.Com
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