Ursula Griner

• Traveling between all Jacksonville primary Care territories Working both front and back office skills
• Preceptor: Training new associates front and back office skills
• Documented vital signs and health history for patients in clinic and hospital environments.
• Called and faxed pharmacies to submit prescriptions and refills.
• Collected and documented patient medical information such as blood pressure and weight.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Taught patients about medications, procedures, and care plan instructions.
• Verified patient insurance coverage and collected required co-payments.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Completed EKGs and other tests based on patient presentation in office.
• Prepared lab specimens for diagnostic evaluation.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Oriented and trained new staff on proper procedures and policies.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Measured patient pulse oximetry.
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Implemented care and efficiency improvements to support and enhance office operations.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Followed appropriate procedures to minimize patient's exposure to radiation.

• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Educated clients on new products or services to increase customer engagement with brand.
• Facilitated client satisfaction and renewed customer relations to drive growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Built relationships with customers and community to promote long term business growth.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Contributed to team objectives in fast-paced environment.
• Work directly with KBRwyle to help schedule and perform deployment physicals, on island physicals, DOT physicals, Cadmium physicals. schedule physicals both in state and out of state, complete physicals for local clinics , review physicals and labs prior to review of MD, send and receive documents needed for all physicals, schedule blood work, retrieve and review completed labs, schedule pending requirements for physicals that were performed out of state. responsible for crea

Manage online portals for labs and physicals

• Travel between clinics as needed, Manage workcomp documents and appointments for KBRwyle, ensuring all correspondence from PCP and specialist are delivered to medical director and KBR for final review and determination, Working with out of state clinics to set up accounts for physicals being performed
• Determining additional labs needed for candidates
• Urgent Care:
• Task: Front Office; Open, cash drawer, check in, check out, collect co-pays, send and receive faxes, scanning incoming faxes to proper charts
• ATHENA EMR system, calling insurance companies and employers for verifica on of employment, work comp insurance and coverage for pa ents
• Coding charts, prep for next day appointments, assis ng pa ents with phreesia pads, answering phones, repor ng financials, get a deposit ready, securing the front desk making sure all pa ent info is shredded and not visible, cleaning the lobby, closing front desk areas
• Back Office; Pulling labs and images, familiar with Quest, LabCorp, Consolidated laboratories, triaging pa ents, blood draws, vaccines, injec ons, Florida shots upda ng and prin ng up to date records
• Physicals; sports, school, DOT, KBRWYLE, LHI, CHS, Social security disability physicals, audiograms, TITMUS, Isharah, Snellen vision screening, glucose checks, A1c, rapid
• FLU,strep, mono, UAs, Drug screening through E-screen, DOT drug screens, Breath and Alcohol test, ear lavages, assistance with lacerations, I&D, pelvic exams, Covid vaccines and Covid tes ng, Work comp injury and paperwork, filling prescriptions, faxing MROs, drug screen results, referrals
• Closing labs and rooms, cleaning and santizing, locking up buildings.

• Front desk work included, checking in and checking out pa ents, collecting co-pays, verifying insurance, sending and receiving referrals, verifying next day appointments, scheduling pa ents
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Taught patients about medications, procedures, and care plan instructions.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Checking voicemails, organizing fax bin, sending and receiving faxes
• Scheduling lunches for Reps, Messages for Medical Asst
• And doctors
• Back office du es: Checking in and vitaling pa ents, injec ons, assis ng with trigger point injec ons, lumbar punctures, botox treatments, MOCA assessment for pts
• Scheduling Cerebral Angiograms with the Hospital, ge ng verification for procedures, prior auths for medica ons, making sure the Dr's procedure schedule and clinical schedule were correlated, Scheduling sleep studies, nerve conduction studies, messages, rx refills, pre and post procedure education, follow up appointments, talking to reps se ng up lunches, traveling between locations and working with various Drs.

• Tech II
• Providing phlebotomy skills for pt ranging from newborn and elderly
• Working in the lab processing specimens, scanning them, spinning specimens, and delivering them to their proper station micro, hematology, histology, patho
• Registering patients for lab draws, processing outsourced specimens, labcorp, quest, bio-med, and other hospitals, handling CSF and other body fluids, storing them in fridges or sending the body fluid out to get tested
• Wolfson children laboratory training, labs draws on pediatrics patients, Urinalysis processing 24 hour urines, HCG test, etc
• Working in the ER for labs draw.
• Prepared laboratory samples for analysis and performed data entry for accurate reporting.
• Prepared reagents and solutions, making readily available during testing for convenience.
• Performed comprehensive analysis of patient samples and generated detailed reports to inform medical staff of results.
• Documented and reported equipment malfunctions to supervisor for fast resolution and maintenance.
• Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
• Utilized various medical laboratory equipment to conduct tests and analyses.
• Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
• Recorded and maintained accurate data to facilitate tracking of results.
• Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
• Participated in laboratory audits and assessments to maintain compliance and improve results.
• Conducted wide range of laboratory tests and recorded results.
• Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
• Analyzed and interpreted data, accurately identifying and reporting laboratory results.
• Operated wide range of laboratory equipment and instruments to complete analysis.
• Documented and verified patient information using laboratory information system.
• Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.

• Front MA: Registration, verifying insurance, pre-authorization, work comp verification, collecting co-pays, checking out pt, managing the drawer, close checklist, open checklist, ge ng next day appointments ready, Fax bin sending and receiving fax, mail, making apt, schedule out pt appointments, calling in scripts etc…
• BACK MA: Regular du es of a back MA, injections, bld draw, filling out lab reqs, rooming pt, vitals, filling prescription, assis ng with I&D's, suture placements, and removals, OBGYN visits, ear lavage, glucose checks, mono, strep, flu, and conjunctivitis testing
• Scheduling MRI, physical therapy and Ultrasounds for work-comp, physicals (school, basic, occmed, employee, DOT, pre-op, and travel meds) audio tes ng,
• PFT, drug tes ng, breath alcohol and blood alcohol testing, Certified in both…..wellness shots, triaging urgent ma ers, calling for transportation…
• ETC

• and deposits.
• Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
• Imaged and scanned patient and registration documentation into electronic patient records.
• Accurately inputted patient and insurance information into company's computer system using [Software].
• Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
• Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
• Verified medications, symptoms and other important patient information for entry into patient management system.
• Facilitated timely check-in by greeting visitors and establishing purpose of visits.
• Collected and processed co-payments and out-of-pocket charges using [Software].
• Coordinated with nursing staff to process and direct patients to appropriate departments
• Used [Software] to schedule and manage patient appointments.
• Verified insurance coverage to confirm patient coverage for necessary medical services.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
• Gathered demographic and insurance information to register patients for medical appointments.
• Provided counseling to help patients navigate financial assistance programs for uncovered bills.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Collected and documented patient medical information such as blood pressure and weight.
• Called and faxed pharmacies to submit prescriptions and refills.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Taught patients about medications, procedures, and care plan instructions.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.