Overview
Work History
Education
Skills
Timeline
StoreManager

Ursula Harris

Cincinnati,OH

Overview

21
21
years of professional experience

Work History

Store Manager

Widmer's Dry Cleaner
03.2022 - Current
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Completed point of sale opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Supervised guests at front counter, answering questions regarding products.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed inventory control, cash control, and store opening and closing procedures.

Lead Customer Service Representative

Steinmart
09.2002 - 10.2020
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Investigated and resolved accounting, service and delivery concerns.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Cross-trained and backed up other customer service managers.
  • Responded proactively and positively to rapid change.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.

Education

Paralegal Studies

Cincinnati State Technical And Community College
Cincinnati, OH

Diploma - International Baccuelerate Studies

Wirhrow High School
Cincinnati, OH
05.1984

Skills

  • Multitasking and Organization
  • MS Office Proficiency
  • Inventory Tracking
  • Bank Deposit Procedures
  • Store Opening and Closing Procedures
  • Verbal and Written Communication
  • Opening and Closing Procedures
  • Outstanding Communication Skills
  • Desktops, Laptops and Mobile Devices
  • Positive and Friendly
  • Answer Customer Inquiries

Timeline

Store Manager

Widmer's Dry Cleaner
03.2022 - Current

Lead Customer Service Representative

Steinmart
09.2002 - 10.2020

Paralegal Studies

Cincinnati State Technical And Community College

Diploma - International Baccuelerate Studies

Wirhrow High School

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Ursula Harris