Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ursula Howard

Ursula Howard

Summary

Dynamic Medical Laboratory Scientist with a proven track record at Vitalant, excelling in specimen processing and quality control. Recognized for enhancing lab efficiency and achieving high patient satisfaction through meticulous documentation and adherence to safety protocols. Strong communicator and mentor, dedicated to fostering teamwork and continuous improvement in laboratory practices.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Medical Laboratory Scientist

Vitalant
02.2018 - Current
  • Documented test results using computerized and manual transcription methods.
  • Maintained high levels of laboratory safety by adhering to strict guidelines and conducting regular safety audits.
  • Consistently met or exceeded performance targets related to accuracy, efficiency, productivity, and customer satisfaction metrics within the lab setting.
  • Maintained confidentiality and professionalism by following strict HIPAA guidelines when handling patient information and test results.
  • Enhanced laboratory efficiency by implementing standardized testing procedures and protocols.
  • Streamlined workflow by maintaining a well-organized and efficient work environment.
  • Maintained certification with American Society for Clinical Pathology (ASCP) and [Blood Banking].
  • Increased patient satisfaction through timely and accurate diagnostic results.
  • Managed inventory effectively, reducing waste while maintaining adequate stock levels for uninterrupted lab operations.
  • Maintained strict adherence to prescribed lab safety guidelines and operational instructions.
  • Mentored new staff members, providing training on laboratory techniques and best practices for efficient workflow management.
  • Performed and documented accurate transfusion reaction investigations.
  • Performed pre-analytical, analytical and post-analytical processing procedures.

Customer Service Advocate

Cigna
05.2014 - 02.2018
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
  • Conducted regular training sessions for new hires to ensure consistent service delivery across the team.
  • Completed opening and closing functions to meet operational needs.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Center Aide

LIFE Pittsburgh
12.2009 - 05.2014
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
  • Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.
  • Assisted patients with mobility issues in areas such as beds, wheelchair usage, and automobile travel.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Enhanced patient comfort by providing exceptional personal care and maintaining a clean living environment.
  • Assisted with patient transfer and ambulation.
  • Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Provided compassionate end-of-life care for terminally ill patients while comforting grieving family members during difficult times.
  • Supported rehabilitation efforts for post-operative patients through targeted exercise programs under nurse supervision.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Increased patient satisfaction by forming strong bonds and providing emotional support during challenging times.
  • Alleviated stress among family members by offering guidance on how best to assist with their loved ones'' care needs at home.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Education

Bachelor of Science - Forensic Science

Point Park University
Pittsburgh, PA

Bachelor of Arts - Administration of Justice

University of Pittsburgh
Pittsburgh, PA
12-2010

Skills

  • Specimen handling
  • Quality control
  • Specimen processing
  • Laboratory safety protocols
  • Reagent preparation
  • Sample testing
  • Equipment operation
  • Equipment maintenance
  • Safety regulations
  • Documentation skills
  • Instrument Calibration
  • Quality control testing

Certification

  • Licensed BB(ASCP)CM - [01/2028]
  • Certified Yoga Instructor

Timeline

Medical Laboratory Scientist

Vitalant
02.2018 - Current

Customer Service Advocate

Cigna
05.2014 - 02.2018

Center Aide

LIFE Pittsburgh
12.2009 - 05.2014

Bachelor of Science - Forensic Science

Point Park University

Bachelor of Arts - Administration of Justice

University of Pittsburgh

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Ursula Howard