Ursula Johnson

· Reviewing applicants and residents’ files for eligibility for program requirements, including income limits, rent limits and utility allowance.

· Provide ongoing compliance support for property managers.

· Create lease up spreadsheet for qualifying units to meet program guidelines

· Administer tenant data in TRACS, boosting reporting accuracy.

· Assist with audits

· Reviewing applicants and resident’s files for eligibility for program requirements.

· Manage utility allowances, improving financial efficiency.

· Administer tenant data in TRACS, boosting reporting accuracy.

· Oversaw REAC inspections, consistently achieving top ratings while identifying areas for operational improvement.

· Facilitated HUD training, enhancing staff compliance skills and fostering a culture of accountability within the team.

· Manage utility allowances, improving financial efficiency.

· Reviewing applicants and resident’s files for eligibility for program requirements.

· Manage utility allowances, improving financial efficiency.

· Administer tenant data in TRACS, boosting reporting accuracy.

· Oversaw REAC inspections, consistently achieving top ratings while identifying areas for operational improvement.

· Facilitated HUD training, enhancing staff compliance skills and fostering a culture of accountability within the team.

· Manage utility allowances, improving financial efficiency.

· Reviewed Section 8 and Tax Credit certifications, ensuring compliance.

· Managed tenants move-ins and move-outs, submitting work orders efficiently.

· Resolved tenant and HUD complaints, maintaining regulatory standards.

· Applied Fair Housing, EIV, HUD, REAC, and MOR knowledge effectively.

· Streamlined tenant onboarding processes, enhancing move-in efficiency and significantly improving tenant satisfaction ratings.

· Conducted thorough compliance audits, ensuring adherence to HUD regulations and mitigating potential violations.

· Coordinated with maintenance teams to prioritize work orders, resulting in faster response times and reduced tenant complaints.

Fostered strong relationships with tenants, effectively addressing concerns and improving community engagement through regular communication