Ursula Langford
Cleveland,TN
Summary
Empathetic leader focused on enhancing customer service and resolving conflicts effectively. Organized and task-oriented, with a proven ability to follow guidelines and adapt to feedback. Collaborative team player capable of delivering value across diverse organizational settings. Committed to pursuing opportunities for professional advancement and growth.
Overview
19
19
years of professional experience
Work History
DHS Program Specialist/Accent/FA EBMS Help Desk
State of Tennessee
Nashville, TN
02.2024 - Current
- Maintains updated knowledge through continuing education and advanced training.
- Completes day-to-day duties accurately and efficiently.
- Works successfully with a diverse group of coworkers to accomplish goals and address issues related to our EBMS system.
- Provides support and guidance to colleagues to maintain a collaborative work environment.
- Documented user inquiries and solutions in the help desk ticketing system.
Eligibility Counselor II
State Of Tennessee Department Of Human Services
Nashville , TN
06.2007 - 02.2024
- Reviewed applications for compliance, ensuring accurate and complete documentation.
- Assessed client eligibility for assistance programs, clarifying eligibility requirements and responsibilities.
- Maintained precise client records using case management software systems.
- Processed applications within established time frames, meeting all quality standards.
- Interpreted rules, regulations, and laws for programs and the public in an effort to provide clarity.
- Educated clients on rights and responsibilities related to program eligibility.
Education
Bachelor of Science - Mass Communication
Middle Tennessee State University
Murfreesboro, TN05-1990
Skills
- Troubleshooting techniques
- Remote support
- Effective communication
- Team collaboration
- Multitasking and prioritization
- Data entry accuracy
- Conflict resolution
- Motivation strategies
References
References available upon request.
Timeline
DHS Program Specialist/Accent/FA EBMS Help Desk
State of Tennessee
02.2024 - Current
Eligibility Counselor II
State Of Tennessee Department Of Human Services
06.2007 - 02.2024
Bachelor of Science - Mass Communication
Middle Tennessee State University