Ursula Taylor
Cape Coral,Florida
Summary
Customer Service Healthcare Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Excellent organizational and communication skills with strong assessment skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Healthcare Desk Support position. Ready to help team achieve company goals. Over 30 years experience in the Medical field including Nursing and Laboratory Technology.
Overview
20
20
years of professional experience
Work History
Staff Nurse
Various Agencies
04.2014 - Current
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Supervised over 20 healthcare staff in long-term facilities.
- Educated family members and caregivers on patient care instructions.
Customer Service Representative
Alorica
09.2005 - 06.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly, with call volume of 100 calls daily.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Glass Dispatcher
Lynx Services
11.2004 - 11.2005
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
Education
End of Course Will Be A Certificate in IT Support - Certificate in IT Support
Coursera
Online07.2024
Diploma in Licensed Practical Nursing - Diploma in License Practical Nurse
Rasmussen University
Ft. Myers, Fl.04.2014
Bachelor of Science - Medical Technology
Oakland University
Rochester Hills, MI09.1979
High School Diploma -
Fraser HS
Fraser06.1971
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Product Knowledge
- Order Processing
- Staff education and training
- Direct Patient Care
- Electronic Records experience
- Medical terminology knowledge
Languages
German
Full Professional
Timeline
Staff Nurse
Various Agencies
04.2014 - Current
Customer Service Representative
Alorica
09.2005 - 06.2006
Glass Dispatcher
Lynx Services
11.2004 - 11.2005
End of Course Will Be A Certificate in IT Support - Certificate in IT Support
Coursera
Diploma in Licensed Practical Nursing - Diploma in License Practical Nurse
Rasmussen University
Bachelor of Science - Medical Technology
Oakland University
High School Diploma -
Fraser HS
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