Ursula McConaha
San Marino
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Field Service Representative
2-10 Home Buyers Warranty
04.2022 - 12.2024
- Provided support for both contractors and customers
- Documented and maintained accurate record of interactions
- Invoiced and billed in timely manner
- Worked to provide good customer relations with problem solving complex issues
3rd Key Manager
SPECS Fine Wines and Foods
10.2020 - 03.2022
- Supervised daily store operations, ensuring optimal workflow and customer satisfaction.
- Trained and mentored team members on product knowledge and sales techniques.
- Implemented inventory management processes to enhance stock accuracy and availability.
- Analyzed sales data to identify trends and improve merchandising strategies.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Counted registers and cleaned and secured shop at end of shift.
- Maintained clear communication channels between staff members, facilitating seamless shift handovers and minimizing operational disruptions.
Inside Sales Representative
Norwegian Cruise Line
03.2011 - 07.2011
- Developed tailored cruise packages based on client preferences, enhancing customer satisfaction.
- Managed inbound sales inquiries, providing exceptional customer service and product knowledge.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Assistant Store Manager
Lucky Brand Jeans
01.2005 - 03.2011
- Assisted in managing daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on customer service standards and operational protocols.
- Monitored inventory levels, coordinating replenishment efforts to maintain stock availability.
- Collaborated with management to develop promotional strategies that enhanced sales performance.
- Resolved customer inquiries and complaints, fostering a positive shopping experience for all patrons.
- Conducted regular staff performance evaluations, providing constructive feedback for professional growth.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
High School Diploma -
Basic High School
Henderson, NV05-2001
Skills
- Phone etiquette
- Customer service
- Communication skills
- Microsoft Office
- Data entry
- English
- Adaptability to change
- Work order preparation
- Schedule management
Timeline
Field Service Representative
2-10 Home Buyers Warranty
04.2022 - 12.2024
3rd Key Manager
SPECS Fine Wines and Foods
10.2020 - 03.2022
Inside Sales Representative
Norwegian Cruise Line
03.2011 - 07.2011
Assistant Store Manager
Lucky Brand Jeans
01.2005 - 03.2011
High School Diploma -
Basic High School
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