Ursula McGrue
Georgetown,TX
Summary
Administrative Assistant with strong skills in customer relations, sound judgment, and multitasking. Self-motivated and comfortable working independently or collaboratively to complete clerical tasks accurately and on time. Known for fostering a positive workplace culture and leading high-performing teams.
Overview
32
32
years of professional experience
Work History
Administrative Assistant 504/LPAC
Northwest Elementary School
Austin, TX
07.2024 - Current
- Handled confidential documents in an organized fashion according to established protocol.
- Coordinated meetings and consultations with parents.
- Answered phone calls and emails to provide information.
- Provided secretarial and office management support while building cooperative working relationships.
- Assisted pedestrians in crossing the street safely and efficiently.
- Monitored traffic to ensure safe passage of pedestrians.
- Provided directions to children regarding safety protocols when crossing streets.
- Monitored students in the cafeteria to ensure they stayed in their designated areas.
- Enforced appropriate behavior expectations during lunch period.
- Provided guidance to students in the classroom setting.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supervised small groups of students during instruction time.
Administrative Assistant
Richard Warren Intermediate School
Leavenworth, KS
10.2023 - 07.2024
- Work hand in hand with the receptionist
- Obtain, gather, and organize pertinent data as needed.
- Maintain a regular filing system
- Answer office telephone and respond appropriately to requests for information.
- Process incoming and outgoing correspondence as instructed.
- Greet all visitors courteously, determine their needs, check appointments, and direct or escort them to the appropriate person.
- Assists the principal with scheduling meetings, such as parent meetings, IEP meetings, 504 meetings, etc.
- Maintain a high level of ethical behavior and confidentiality of information.
- Perform such other office duties as may be assigned by Building or District Administration.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Supervisor
AAFES EXCHANGE MILITARY
07.2022 - 07.2023
- Company Overview: Stavanger
- Supervised day-to-day operations to meet performance, quality, and service expectations
- Increasing accuracy and reducing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Reviewed sales and gross profit report to assess company efficiency
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Stavanger
Administrative Assistant
First Command Financial Planning
Hinesville, GA
10.2018 - 07.2020
- Company Overview: Hinesville, GA
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Created and maintained databases to track and record customer data
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
- Responded to inquiries from callers seeking information
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Maintained office supplies inventory by checking stock and ordering new supplies
- Created and updated records and files to maintain document compliance
- Authored business documents to organize and emphasize information quickly and effectively
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Hinesville, GA
Office Manager
Northeast Baptist Church
El Paso, TX
04.2012 - 04.2013
- Company Overview: El Paso, TX
- Maintained computer and physical filing systems
- Created, maintained, and updated filing systems for paper and electronic documents
- Updated reports, managed accounts, and generated reports for company database
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Developed and maintained successful relationships with vendors, suppliers and contractors
- Managed office operations while scheduling appointments for department managers
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Controlled finances to lower costs and keep business operating within budget
- Managed compliance to keep organization operating within legal and regulatory guidelines
- Reported to senior management on organizational performance and progress toward goals
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Assisted in organizing and overseeing assignments to drive operational excellence
- Established team priorities, maintained schedules and monitored performance
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- El Paso, TX
Administrative Assistant
United States Army
10.1992 - 04.2005
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Created and maintained databases to track and record customer data
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
- Transcribed and organized information to assist in preparing speeches and presentations
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
- Facilitated timely delivery of special projects to meet organizational and departmental objectives
- Established administrative work procedures to track staff's daily tasks
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
Education
Associate of Arts - Carpentry
Columbus Technical College
Columbus, GA05.2007
Associate of Arts - General Studies
University of Maryland
College Park, MD05.2005
Skills
- Customer service
- Stocking
- Presentation skills
- Customer Service Process Improvement
- Organizational skills
- Administration
- Human resources
- Merchandising
- Military
- Sales
- Data entry
- Office management
- Filing
- Computer skills
- Document Control
- Clerical Support
Willingtorelocate
Pflugerville, TX
Accomplishments
- Awarded The President's Volunteer Service Award (Silver) 2017
Timeline
Administrative Assistant 504/LPAC
Northwest Elementary School
07.2024 - Current
Administrative Assistant
Richard Warren Intermediate School
10.2023 - 07.2024
Supervisor
AAFES EXCHANGE MILITARY
07.2022 - 07.2023
Administrative Assistant
First Command Financial Planning
10.2018 - 07.2020
Office Manager
Northeast Baptist Church
04.2012 - 04.2013
Administrative Assistant
United States Army
10.1992 - 04.2005
Associate of Arts - Carpentry
Columbus Technical College
Associate of Arts - General Studies
University of Maryland
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