Ursula Neuenkirch
Jacksonville
Summary
My professional career objective is to seek an opportunity utilizing my extensive job Knowledge, teaching skills and successful experience in echocardiography, vascular ultrasound, NM and Cardiac Catherization. These are of exceptional benefit for a position offering opportunities for personal contribution and professional growth.
SUMMARY OF QUALIFICATIONS Twelve years experience in all Non-invasive cardiology procedures Five years experience in Cardiac Cath Lab technology Extensive knowledge of the latest state of the art technology in echocardiography, Exercise stress testing, EKG and Holter Monitoring. Ten years management experience of a Non-Invasive Cardiology Lab; Orchestrated the digitization of the echo laboratory in this lab. Expertise in staffing, training, motivation and evaluation of personnel to assure adherence to quality service; leadership skills, application of management principles and effective interpersonal communications skills Five years experience in Cath Lab workflow. Experience in NM workflow. Teaching degree B.S. special education
Overview
26
26
years of professional experience
Work History
Senior Manager
Philips Medical Systems
Nashville
11.2006 - 05.2025
- Develop a strategy for the delivery and implementation of professional services purchased, working within Philips' methodology and practices.
- Establishes and manages client expectations regarding purchased professional services.
- Ensures engagements meet customer satisfaction.
- Mentors and/or help manage other consultants.
- Provides performance feedback on members of the project team.
- Prior to installation, conducts on-site evaluations to recommend any changes in workflow.
- Researches and communicates answers to customer application questions throughout implementation.
- Configures and tests the application to meet customer requirements.
- Manages post-implementation 'issues lists' to ensure the timely resolution of all implementation application issues.
- Provides support for other PCCI staff, RTAC, Account Managers, Sales, and Local FSEs in aspects relating to professional services.
- Participates in the 'transition to support' process with the local service team.
- Works with the implementation team to correctly align (realign) customer expectations.
- Prepares training materials for customers.
- Provides customer feedback to PMG.
- Develop new strategies to improve the implementation of projects.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Leadership role in planning annual budgets for each department based on forecasted sales volumes.
- Directed cross-functional teams in developing innovative solutions to complex problems.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
- Managed annual budgeting process, including forecasting and financial analysis to optimize resources.
- Implemented process improvements to increase operational efficiency and reduce costs.
- Led cross-functional teams to achieve project milestones, ensuring collaboration and efficiency.
Echocardiography Supervisor
Robert Wood Johnson University Hospital
New Brunswick
11.1999 - 11.2006
- Perform pediatric transthoracic echo studies at Bristol-Myers Squibb Children’s Hospital.
- Perform transthoracic, contrast echocardiography, transesophageal, and stress echocardiography in an ICAEL accredited lab.
- Perform research studies in various CHF, valvular disease and scleroderma studies.
- PAC administrator for Philips Xcelera.
- Performed Cardiac Cath procedures.
Education
BS -
Glassboro State College
Glassboro, NJ01.1985
Bennett College
Greensboro, NC01.1982
Diploma -
John F. Kennedy HS
Iselin, NJ01.1980
Skills
- Project management
- Workflow consulting
- Client relationship management
- Database reporting
- SQL development
- Implementation strategy
- Cross-functional collaboration
- Problem solving
- Process improvement
- Strategic planning
- Troubleshooting and problem resolution
- Resource allocation
- Performance reviewing
- Task delegation
- Talent acquisition
- Workflow optimization
- Training development
Phone Numbers
(908) 451-1680
Specialized Equipment
- Philips Medical Systems: IE33, Sonos 7500, 5500, 2500, CX50, HD11
- Enconcert/Xcelera Echo Management System, ISCV CVIS Management System
- Acuson Corporation: Sequoia with Stress Echo and XP 128
- Marquette/GE Medical: MAC-8/12/15/5000 EKG machine and treadmills.
- FD 20, FD10, Allura
- AQ knowledge, QLAB/Tom Tec knowledge, Midstream Vascular system knowledge
Timeline
Senior Manager
Philips Medical Systems
11.2006 - 05.2025
Echocardiography Supervisor
Robert Wood Johnson University Hospital
11.1999 - 11.2006
BS -
Glassboro State College
Bennett College
Diploma -
John F. Kennedy HS
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