URSULA PAISTE
Birmingham
Summary
Dedicated customer service professional with a proven track record in problem-solving and team collaboration. Thrives in high-pressure environments, ensuring operational efficiency and delivering exceptional client satisfaction.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Mother
Self-employeed
Pittsburgh, PA
11.1995 - Current
- Demonstrated self-motivation and accountability in all tasks undertaken.
- Thrived in dynamic, high-pressure environments to ensure operational efficiency.
- Excelled in both independent tasks and collaborative projects to achieve team objectives.
- Demonstrated capacity to rapidly acquire new skills and adjust to evolving environments.
Customer Representative
CIBC
Hamilton, Ontario
05.1990 - 06.1993
- Provided exceptional customer service, resolving inquiries and issues efficiently.
- Assisted customers with account management and product selection, enhancing overall satisfaction.
- Collaborated with team members to streamline processes, improving service delivery times.
- Educated customers on financial products, contributing to informed decision-making and increased engagement.
- Maintained accurate customer records and updated account information in CRM software.
- Collaborated with team to streamline processes, enhancing overall efficiency in service delivery.
Customer Service Representative
Foreign Trade Bank
Tallinn, Estonia
09.1986 - 03.1989
- Resolved customer inquiries and complaints in person.
- Assisted in onboarding new team members by providing training.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Identified and resolved discrepancies and errors in customer accounts.
Education
No Degree - Information Technology
Tallinn University of Technology
Ehitajate Tee 5. Tallinn, EstoniaHigh School Diploma -
Võru Kreutzwaldi High School
Võru, Estonia05-1986
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
Accomplishments
I have raised two doctors and I am very proud of them. I also have general Cosmetology License.
Certification
General Cosmetology License
Languages
English
Full Professional
Timeline
Mother
Self-employeed
11.1995 - Current
Customer Representative
CIBC
05.1990 - 06.1993
Customer Service Representative
Foreign Trade Bank
09.1986 - 03.1989
No Degree - Information Technology
Tallinn University of Technology
High School Diploma -
Võru Kreutzwaldi High School