Ursula Parker
Canoga Park,CA
Summary
Organized Tag and Title Clerk proficient in accurately processing and researching vehicle titles in California and other states. Customer-oriented and hardworking individual with in-depth knowledge of title processing, recordkeeping and AVRS. Strong mathematical, customer service and data entry skills.
Overview
17
17
years of professional experience
Work History
Management Assistant/DMV Clerk
CarMax
Canoga Park, CA
06.2020 - Current
- Organized and prepared tax and title documents to transfer ownership of property.
- Communicated with customers to resolve common title issues.
- Processed Appraisals and Title documents received by clients to complete title follow-ups.
- Complete I-9 for new employees and order their uniforms.
- Provide initial training for new employees.
- Provide administrative assistance to 4 Senior Managers.
Personal Assistant/Event Coordinator
Mary Oberembt
Woodland Hills, CA
05.2017 - 03.2020
- Developed , theme and ambiance for events to satisfy client's vision and budget.
- Coordinated with over vendors and event contributors, caterers and transportation services.
- Arranged transportation reservations, hotel room blocks, and beverage and food flat fees for future events.
- Performed manual labor such as loading and unloading chairs and tables.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments
Senior Customer Service/Case Manager's Assistant
Anthem Blue Cross
Woodland Hills, CA
06.2005 - 03.2017
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Managed over 100 customer calls per day.
- Worked with clients to improve life choices and maximize benefits of programs
Education
High School Diploma -
West Side Academy
Gary, INSome College (No Degree) -
Concordia University
Ann Arbor, MISkills
- Electronic Filing System
- Word Processing
- Office Support
- Office Operations
- Document Preparation
- Microsoft Word
- Administrative Support
- Title I Knowledge
- Customer Satisfaction
- Self-management
100 Percent on Accuracy Audit Scores.
I received 100 percent on the Accuracy Audit scores from the August 2021 to Present. I am also am successful with providing iconic experience for our customers receiving both 4's and 5's scoring where 5 is the highest.
Timeline
Management Assistant/DMV Clerk
CarMax
06.2020 - Current
Personal Assistant/Event Coordinator
Mary Oberembt
05.2017 - 03.2020
Senior Customer Service/Case Manager's Assistant
Anthem Blue Cross
06.2005 - 03.2017
High School Diploma -
West Side Academy
Some College (No Degree) -
Concordia University