Summary
Overview
Work History
Education
Skills
Generic

Ursula Smoot

Glen Burnie,MD

Summary

Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

Overview

28
28
years of professional experience

Work History

Part-Time Shift-Manager

CVS Pharmacy
Severna Park, MD
10.2023 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Coached employees on interactions with customers to drive exceptional service.
  • Used suggestive selling techniques to promote add-on sales.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Ensured completion of all store opening duties was completed accurately, according to established guidelines.
  • Organized special events such as holiday sales or promotional campaigns.
  • Communicated with other shift managers to facilitate continuum of customer service.

Administrative Assistant

USA TAX MASTERS
Stockbridge, Georgia
09.2020 - Current
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Processed invoices for payment using accounting software applications.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Managed database systems containing customer contact information.
  • Answered questions from customers regarding products and services offered by the company.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Drove customer feedback to deliver information to management for corrective action.

Cashier

A C Moore
Glen Burnie, MD
08.2019 - 03.2020
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Followed company security procedures for handling large sums of money.
  • Verified customer age requirement for alcohol or tobacco purchases.

District Court Clerk II

District Court of Maryland
Annapolis, MD
04.1996 - 12.2012
  • Organized and maintained a large database of records, including case files, court dockets, and other related materials.
  • Coordinated with attorneys, judges, clerks of court and other personnel to ensure smooth running of court proceedings.
  • Assisted in data entry for all incoming cases into the computer system.
  • Answered phone calls from members of the public regarding inquiries about upcoming hearings or trials.
  • Maintained confidentiality concerning all matters heard in open court or discussed with attorneys or clients.
  • Attended required meetings and conferences as well as training sessions to develop and maintain understanding of current conventions and laws.
  • Served as liaison between the courts and law enforcement agencies when necessary.
  • Fulfilled document requests by citizens, parties to cases, judges and attorneys, keeping records of documents provided.

Education

Some College (No Degree) -

Morgan State University
Baltimore, MD

Skills

  • Time Management Skills
  • Written and Verbal Communication
  • Customer Service Excellence
  • Clerical Support
  • Scheduling
  • Data Entry

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Ursula Smoot