Ursula Viana
Administrator, Lawyer
Somerville,MA
Summary
Dedicated property manager assistant with background overseeing wide range of daily operations for properties. In-depth knowledge of tenant, landlord and association laws. Resourceful problem solver with strong computer skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Assistant Property Manager
Winn Companies
01.2024 - Current
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
Trade Assistant
Government Of Canada
06.2014 - 12.2015
- Maximized workflow efficiency within the team, creating detailed schedules for tasks and projects across all functional areas related to trade assistance efforts.
- Assisted in risk mitigation efforts during contract negotiations or dispute resolutions, helping to maintain a positive reputation for the company within the industry.
- Assisted in the successful negotiation of contracts, resulting in improved trade relationships.
- Played a vital role in the launch of new products, collaborating with various departments to ensure smooth market entry and success.
- Optimized trade activities by staying informed on industry trends and adapting strategies accordingly.
- Increased accuracy in inventory management by conducting regular audits and updating records accordingly.
- Provided essential support for trade shows, ensuring seamless event execution and positive client interactions.
Security Agent
American Airlines
11.2009 - 02.2014
- Responded to various security incidents, providing immediate assistance and escalating issues when necessary.
- Trained new security agents on company policies, procedures, and best practices, ensuring consistent performance across the team.
- Utilized advanced technology tools like metal detectors or X-ray machines effectively to screen incoming packages or individuals entering facilities.
- Documented incident reports accurately to support management decisions and external investigations as needed.
- Provided excellent customer service while maintaining vigilance for suspicious behavior or activities within the premises.
- Collaborated with local law enforcement agencies during investigations and emergency situations for efficient response.
- Provided high level of security for crew and passengers on U.S. domestic and international flights.
- Examined doors, windows and gates to verify security.
- Wrote detailed reports of all security breaches and investigations.
Commercial Coordinator
Golden Tulip Hotel
10.2007 - 07.2009
- Organized trade show events to showcase company offerings, driving lead generation efforts and building brand recognition in the industry.
- Ensured compliance with industry regulations, maintaining a safe and efficient work environment for staff.
- Collaborated with sales teams to develop targeted marketing strategies, boosting product visibility and customer engagement.
- Enhanced team productivity through regular training sessions and performance evaluations.
- Negotiated favorable contracts with vendors, resulting in cost savings and stronger business relationships.
- Scheduled project deadlines and monitored progress.
- Kept detailed records of project progress and financial needs.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
Legal Advisor
Police Department
02.2006 - 09.2007
- Worked closely with law enforcement agencies during investigations involving company-related matters.
- Maintained strict confidentiality while managing sensitive information related to clients'' legal affairs.
- Achieved favorable outcomes by drafting persuasive legal documents and presenting strong arguments in court.
- Provided pro bono services within the community as needed, demonstrating a commitment to social responsibility.
- Reduced potential litigation risks by conducting thorough research and providing preemptive solutions to clients.
- Enhanced client satisfaction with timely and accurate legal advice on various matters.
- Fostered deep relationships with criminal justice and agency personnel.
- Coordinated with judicial officers, attorneys, court case managers and probation officers while serving multi-cultural community.
- Conducted legal research and conferred with colleagues with subject matter expertise to develop strategies and arguments in preparation for presentation of cases.
Education
Associate of Applied Science -
Catholic University of Pernambuco
Recife, Pernambuco, Brazil 05.2001 -
J.D. - Law Enforcement
Estácio De Sá University
Recife, Pernambuco, Brazil 05.2001 -
High School - Colégio Contato
Recife, Pernambuco, BrazilElementary School - Charles G. Harrington School
Cambridge, MA, USASkills
Housing regulations
undefinedCertification
Dangerous Goods - Train the Trainer (Dangerous Cargoes Instructor), Flagship University - Dallas, Texas, USA, 02/2010
Timeline
Assistant Property Manager
Winn Companies
01.2024 - Current
Trade Assistant
Government Of Canada
06.2014 - 12.2015
Security Agent
American Airlines
11.2009 - 02.2014
Commercial Coordinator
Golden Tulip Hotel
10.2007 - 07.2009
Legal Advisor
Police Department
02.2006 - 09.2007
Associate of Applied Science -
Catholic University of Pernambuco
05.2001 -
J.D. - Law Enforcement
Estácio De Sá University
05.2001 -
High School - Colégio Contato
Elementary School - Charles G. Harrington School
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