Ursula Viana
Administrator, Lawyer
Somerville,MA
Summary
Dedicated property manager assistant with background overseeing wide range of daily operations for properties. In-depth knowledge of tenant, landlord and association laws. Resourceful problem solver with strong computer skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Assistant Property Manager
Winn Companies
01.2024 - Current
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
Trade Assistant
Government Of Canada
06.2014 - 12.2015
- Maximized workflow efficiency within the team, creating detailed schedules for tasks and projects across all functional areas related to trade assistance efforts.
- Assisted in risk mitigation efforts during contract negotiations or dispute resolutions, helping to maintain a positive reputation for the company within the industry.
- Assisted in the successful negotiation of contracts, resulting in improved trade relationships.
- Played a vital role in the launch of new products, collaborating with various departments to ensure smooth market entry and success.
- Optimized trade activities by staying informed on industry trends and adapting strategies accordingly.
- Increased accuracy in inventory management by conducting regular audits and updating records accordingly.
- Provided essential support for trade shows, ensuring seamless event execution and positive client interactions.
Security Agent
American Airlines
11.2009 - 02.2014
- Responded to various security incidents, providing immediate assistance and escalating issues when necessary.
- Trained new security agents on company policies, procedures, and best practices, ensuring consistent performance across the team.
- Utilized advanced technology tools like metal detectors or X-ray machines effectively to screen incoming packages or individuals entering facilities.
- Documented incident reports accurately to support management decisions and external investigations as needed.
- Provided excellent customer service while maintaining vigilance for suspicious behavior or activities within the premises.
- Collaborated with local law enforcement agencies during investigations and emergency situations for efficient response.
- Provided high level of security for crew and passengers on U.S. domestic and international flights.
- Examined doors, windows and gates to verify security.
- Wrote detailed reports of all security breaches and investigations.
Commercial Coordinator
Golden Tulip Hotel
10.2007 - 07.2009
- Organized trade show events to showcase company offerings, driving lead generation efforts and building brand recognition in the industry.
- Ensured compliance with industry regulations, maintaining a safe and efficient work environment for staff.
- Collaborated with sales teams to develop targeted marketing strategies, boosting product visibility and customer engagement.
- Enhanced team productivity through regular training sessions and performance evaluations.
- Negotiated favorable contracts with vendors, resulting in cost savings and stronger business relationships.
- Scheduled project deadlines and monitored progress.
- Kept detailed records of project progress and financial needs.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
Legal Advisor
Police Department
02.2006 - 09.2007
- Worked closely with law enforcement agencies during investigations involving company-related matters.
- Maintained strict confidentiality while managing sensitive information related to clients'' legal affairs.
- Achieved favorable outcomes by drafting persuasive legal documents and presenting strong arguments in court.
- Provided pro bono services within the community as needed, demonstrating a commitment to social responsibility.
- Reduced potential litigation risks by conducting thorough research and providing preemptive solutions to clients.
- Enhanced client satisfaction with timely and accurate legal advice on various matters.
- Fostered deep relationships with criminal justice and agency personnel.
- Coordinated with judicial officers, attorneys, court case managers and probation officers while serving multi-cultural community.
- Conducted legal research and conferred with colleagues with subject matter expertise to develop strategies and arguments in preparation for presentation of cases.
Education
Associate of Applied Science -
Catholic University of Pernambuco
Recife, Pernambuco, Brazil 05.2001 -
J.D. - Law Enforcement
Estácio De Sá University
Recife, Pernambuco, Brazil 05.2001 -
High School - Colégio Contato
Recife, Pernambuco, BrazilElementary School - Charles G. Harrington School
Cambridge, MA, USASkills
Housing regulations
Records Management
Payment Collection
Telephone and email etiquette
Tenant issue resolution
Relationship building and rapport
Property tours and inspections
Appointment Scheduling
Tenant relations
Leasing and sales
Showing and leasing of units
Fair housing mandates
Certification
Dangerous Goods - Train the Trainer (Dangerous Cargoes Instructor), Flagship University - Dallas, Texas, USA, 02/2010
Timeline
Assistant Property Manager
Winn Companies
01.2024 - Current
Trade Assistant
Government Of Canada
06.2014 - 12.2015
Security Agent
American Airlines
11.2009 - 02.2014
Commercial Coordinator
Golden Tulip Hotel
10.2007 - 07.2009
Legal Advisor
Police Department
02.2006 - 09.2007
Associate of Applied Science -
Catholic University of Pernambuco
05.2001 -
J.D. - Law Enforcement
Estácio De Sá University
05.2001 -
High School - Colégio Contato
Elementary School - Charles G. Harrington School