Ursulina Booker
Aurora,CO
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
17
17
years of professional experience
Work History
Director
Rayito De Luz Home Care LLC
02.2024 - Current
- Responsible for overseeing all aspects of program operations, including developing and implementing policies and procedures, managing a team, coordinating with community partners, and ensuring compliance with regulatory requirements.
- Collaborated with senior leadership to set long-term objectives for the company.
- Managed budgeting and financial planning processes for the organization.
- Developed policies and procedures to ensure compliance with corporate standards.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Prepared staff work schedules and assigned team members to specific duties.
Real Estate Agent
Keller Williams Real Estate LLC
Lone Tree
01.2022 - 02.2024
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Managed marketing strategies for properties including advertising campaigns and open houses.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Maintained updated knowledge of local real estate markets.
- Provided guidance to clients throughout the entire buying or selling process.
- Prepared comparative market analysis to estimate properties' value.
- Ensured all transactions followed state laws regarding real estate practices.
- Coordinated appointments to show homes to prospective buyers.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Maintained current and accurate CRM database of prospective customers.
Sorter
Amazon (Part-Time)
09.2023 - 01.2024
- Managed the sorting of incoming and outgoing materials to ensure accuracy.
- Collaborated with other sorters in order to meet daily production goals.
- Organized sorted items into designated areas for further processing or shipment.
- Loaded and unloaded boxes from conveyor belts onto pallets for transport purposes.
- Utilized RF scanners to scan barcodes on products for tracking and inventory management purposes.
- Reported any problems with machinery or supplies immediately to supervisors.
- Ensured that all safety guidelines were strictly followed at all times.
- Stacked finished product boxes onto pallets safely without causing damage.
- Cleaned conveyor and surrounded sorting line to maintain work area.
- Used smartphones and handheld devices to sort, scan and prepare orders.
- Leveraged material handling equipment to receive or transport products to storage and staging locations.
- Followed company policies and procedures for waste management and sorting.
- Recorded sorted items accurately for inventory tracking purposes.
- Assisted in loading and unloading items from delivery trucks.
Appointment Coordinator
JMT LTD
Aurora, CO
04.2023 - 11.2023
- Assisted the Project Manager by scheduling appointments, collecting payments, warm-calling leads, and managing the company website.
- Participated in brainstorming sessions aimed at developing innovative ideas around customer acquisition strategies.
- Developed and implemented a mobile sales strategy that increased customer acquisition by 10%.
- Ensured that all necessary paperwork was completed prior to scheduled appointments.
- Responded promptly to any changes or cancellations of existing appointments.
- Monitored no-show rates and took appropriate action when needed.
- Assisted in resolving conflicts with conflicting schedules or double bookings.
- Answered phone calls, emails, and other inquiries from customers regarding appointment scheduling.
- Provided information to clients on available appointment times and policies.
- Recorded services received and payments into system.
- Responded to customer issues to provide immediate resolution and improve retention.
Logistic Specialist
United State Air Force
Multiple Locations
01.2011 - 01.2018
- Developed and maintained relationships with vendors to ensure timely delivery of materials.
- Stayed informed of logistics technology advances to apply appropriate solutions and improve processes.
- Organized and managed the inventory of all incoming and outgoing shipments.
- Created detailed reports on logistics operations, including cost analysis, shipment tracking, and performance metrics.
- Monitored freight costs to ensure compliance with company budget guidelines.
- Analyzed customer orders to determine optimal shipping routes and methods.
- Ensured that all shipments met international regulations for customs clearance.
- Supervised warehouse personnel in loading and unloading cargo containers or trucks.
- Resolved any discrepancies related to product quality or quantity issues upon delivery.
- Maintained accurate records of all deliveries using automated systems or manual documents.
- Identified areas for improvement within the logistics department and recommended solutions.
- Provided support in developing new processes for improving operational efficiencies.
- Performed regular audits of inventory levels at warehouses to ensure accuracy.
- Organized and maintained order documentation.
- Conducted inventory checks and resolved discrepancies.
- Worked with team members to improve process integration and flow.
- Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists and load tags.
- Managed inbound and outbound delivery schedules for optimal flow of goods.
- Aided senior leadership with report generation to utilize process improvements.
- Dispatched local and long-distance carriers daily.
- Liaised with suppliers and customers to resolve any shipping or receiving issues promptly.
- Implemented and oversaw compliance with safety and handling procedures for all shipments.
- Utilized logistics software to optimize supply chain processes and improve efficiency.
- Oversaw the maintenance and repair of logistics equipment and vehicles to ensure operational readiness.
- Managed movement, sorting and loading of supplies to keep deliveries on schedule.
- Maintained records of damaged goods.
- Checked items into computer system, printed labels and directed to storage locations.
- Directed team activities by establishing task priorities and providing guidance.
- Verified inventory computations by comparing to physical counts of stock and investigating discrepancies.
- Abided by safety training protocols and accident preparedness procedures to maintain safe working conditions.
Teacher's Aide
New Avenue School
Monterey Park, CA
09.2007 - 08.2011
- Assisted teachers in preparing materials for instruction and classroom activities.
- Provided support to students by monitoring their progress, answering questions, and helping with assignments.
- Instructed small groups of students on specific topics within the scope of teacher's lesson plan.
- Supervised student activities during recess, lunchtime, and other breaks.
- Conducted one-on-one tutoring sessions with struggling students.
- Helped maintain a safe learning environment for all students.
- Monitored student behavior in the classroom, hallways, cafeteria, playground.
- Recorded attendance daily and submitted reports to school administrators as needed.
- Supervised children on field trips to maintain safety and foster cultural learning experiences.
- Established positive relationships with students, parents, fellow teachers and school administrators.
Education
Some College (No Degree) -
Georgia State University
Atlanta, GASkills
- Logistics Management
- Business Planning
- Budget Control
- Operations Management
- Contract Management
- Business Administration
- Staff Development
- Contract Negotiation
- Verbal and written communication
- Sales management
- Company guidelines
- Cross-functional team leadership
- Rules and regulations
- People Management
- Financial Reporting
- Script review and revision
- Charismatic Leader
- Issues Resolution
- Hiring and Retention
- Program Management
- Bilingual (English and Spanish)
Custom
- Strategic Planning & Implementation
- Operations Management Initiatives
- Project Lifecycle Management
- Regulatory/Statutory Compliance
- Logistics/Supply Chain Management
- Business Process Evaluation
- Process Improvement
- Training & Development
- Profit/Revenue Optimization
- Cost Reduction
- Cross-functional Relationship Management
- Leadership
- Analysis skills
- Microsoft Word
- Excel
- Organizational Skills
- Self-Motivated
- Customer Service
- CRM Software
- Financial Software
- Windows
- Data Entry
- Phone Etiquette
- Bilingual (Spanish)
- Customer Support
- IOS
- Mac OS
- Client Services
- Marketing
- Budgeting
- Negotiation
Timeline
Director
Rayito De Luz Home Care LLC
02.2024 - Current
Sorter
Amazon (Part-Time)
09.2023 - 01.2024
Appointment Coordinator
JMT LTD
04.2023 - 11.2023
Real Estate Agent
Keller Williams Real Estate LLC
01.2022 - 02.2024
Logistic Specialist
United State Air Force
01.2011 - 01.2018
Teacher's Aide
New Avenue School
09.2007 - 08.2011
Some College (No Degree) -
Georgia State University