URSZULA IWANIUK
Mt Arlington,USA
Summary
Customer-focused sales professional with several years of expertise generating maximum sales by consistently meeting customers' needs. Successfully identifies customer preferences by fielding questions and engaging in information-gathering conversations. Hard worker always willing to perform extensive research and legwork to meet customer requests.
Overview
26
26
years of professional experience
Work History
Sales Professional
Metropolitan Truck Sales
Lakewood, NJ
02.2024 - Current
- Provide exceptional customer service and building strong relationships with clients while helping them find the perfect commercial vehicle to meet their needs
- Provide outstanding customer service by greeting and assisting customers in a timely and professional manner
- Build rapport with customers to understand their needs and help them find the right vehicle
- Conduct test drives with customers to demonstrate vehicle features and capabilities
- Follow up with customers to ensure satisfaction and cultivate long-term relationships
- Manage the sales process from start to finish, including negotiating terms, preparing sales contracts, and coordinating delivery of vehicles
- Spec vehicles per customer order and up to the floor plan
- Stay up to date on product knowledge, features, and competitive offerings
- Meet or exceed monthly sales quotas and goals
- Participate in dealership and manufacturer training and meetings
- Maintain a clean and professional work environment
Co-Manager
Villa Vision One
Newark, EWR
10.2022 - 02.2024
- Scheduling restaurant staff and delegating tasks
- Hiring, training, and managing restaurant staff
- Ordering food, alcohol, and cleaning supplies
- Supervising the preparation, display, and delivery of food and drinks
- Ensuring prompt and friendly customer service
- Maintaining quality and service standards
- Ensuring all staff are knowledgeable about menu offerings and individual ingredients
- Educating staff about potential food allergies and how to make customers aware of these ingredients
- Maintaining good relationships with suppliers
- Reducing operational costs
- Increasing productivity
- Ensuring all staff follow strict personal safety, food safety and food storage guidelines
- Supervising and maintaining restaurant cleanliness to meet regulatory sanitation and hygiene standards
- Managing inventory
- Interacting with restaurant guests to gauge satisfaction and improve customer service
- Responding to customer feedback and resolving conflicts effectively
- Catering for VIP guests
- Authorizing refunds or other equivalent options
- Assisting in the development of menu offerings and changes based on costs and customer preferences
- Creating innovative promotions and designing marketing materials
- Chairing staff meetings to motivate staff and ensure they are all meeting restaurant standards and expectations.
- Handling staff payroll, vacation requests, and other administrative duties related to restaurant operations
Superintendent (Part time)
Brounell & Kramer Realtors
Cranford, NJ
05.2012 - 02.2024
- Oversee maintenance
- Upkeep, and manage daily operations of 37-unit residential apartment condominium
- Consult with management and board on opportunities to increase property value through renovations and improvement projects
- Manage apartments preparations and renovations
- Conduct move-ins, move-outs and rent ready walk ins
- Manage subcontractors and personnel duties
- Oversee execution of work and scheduled projects
- Inspect grounds and common areas
- Act as first responder during building emergencies such as floods, power outages, pipe bursts, elevator shutdowns, etc.
- Supervised property management operations for residential and commercial properties.
ACES (Airport Customer Experience Specialist)
ERMC Aviation LLC
Newark, EWR
04.2022 - 11.2022
- Provide a variety of information to customers/travelers, provide direction, resolve problems and/or complaints and assist as needed.
- Handle customer concerns and questions in a timely and efficient manner
- Provide answers to all general inquiries from customers and other airport visitors.
- Support the airport in managing short-term (flight cancellations, terminal changes, etc.) and long-term (airport development projects) changes.
Leader
Athleta, Inc. Store
Westfield, NJ
09.2020 - 05.2022
- Lead teams between 3-5 brand associates and ensure all job responsibilities are being performed to ensure efficiency at the store and a pleasant shopping experience for our customers
Accounting Manager (Part-time)
SJC Lawncare
Cranford, NJ
03.2016 - 01.2018
- Put together monthly financial statements, and maintained current accounts receivable and payable ledgers including generating invoices and ensuring timely payments of bills
Office Manager
Riverview Auto Sales
Garfield, NJ
09.2002 - 07.2011
- Responsible for buying and selling of used automobiles and maintaining inventory levels between 30-40 vehicles
- Earned average profits of about 20% per vehicle sold, selling up to 15 vehicles in a given week
- Negotiated credit terms with customers and ensured timely collections of debt payments
- Oversaw sales team of up to 3 people, confirming sales agreements and credit-terms
Regional Sales Representative
Teekanne Poland
Białystok, Poland
08.1999 - 09.2001
- Responsible for regional sales of Teekanne tea to grocery stores, supermarkets, and retailers in Poland
- Oversaw over 50 accounts, tailoring to clients’ needs and fulfilling orders in timely manners, ensuring sufficient inventory levels at stores selling Teekanne products
- Researched new markets to enter, narrowing in on specific locations to sell Teekanne products
Education
Bachelor’s degree - Banking and Finance
SGH Warsaw School of Economics
Warsaw, PolandSkills
- Communication
- Customer Service
- Leadership
- Management Skills
- Problem-solving
- Computer skills: Microsoft Office (Word, PowerPoint, Excel)
- QuickBooks Accounting Software
Timeline
Sales Professional
Metropolitan Truck Sales
02.2024 - Current
Co-Manager
Villa Vision One
10.2022 - 02.2024
ACES (Airport Customer Experience Specialist)
ERMC Aviation LLC
04.2022 - 11.2022
Leader
Athleta, Inc. Store
09.2020 - 05.2022
Accounting Manager (Part-time)
SJC Lawncare
03.2016 - 01.2018
Superintendent (Part time)
Brounell & Kramer Realtors
05.2012 - 02.2024
Office Manager
Riverview Auto Sales
09.2002 - 07.2011
Regional Sales Representative
Teekanne Poland
08.1999 - 09.2001
Bachelor’s degree - Banking and Finance
SGH Warsaw School of Economics