Urusha Honesty
New Castle,USA
Summary
Experienced in customer service and administration within technical and financial sectors, adept at managing multiple calendars and independent time management. Expertise in reviewing and processing purchase orders, collaborating with various departments from production to invoicing. Strong background in creating export documentation and coordinating shipments, ensuring compliance with federal laws and corporate policies. Familiar with Microsoft Office Suite and various ERP applications, committed to driving sales and customer engagement.
Overview
11
11
years of professional experience
4
4
Certification
Work History
Customer Service Specialist
Mativ
08.2022 - Current
- Provided extensive B2B customer service by addressing client product inquiries efficiently.
- Ensured accuracy within ERP system by updating item details, pricing, and order quantities.
- Oversaw end-to-end management of order processes alongside coordination of freight logistics.
- Worked with finance to establish customer accounts and assess appropriate credit limits.
- Maintained precise customer records in ERP while addressing complaints via corrective actions.
- Produced international shipping documentation, guaranteeing adherence to regulations.
- Reviewed purchase orders for accuracy, tracking their status through production and shipping stages.
- Partnered with production and shipping teams to enhance order fulfillment efficiency.
Account Consultant
Verizon
02.2019 - 05.2022
- Successfully managed 20-30 daily customer inquiries across various functions including billing and service.
- Identified and resolved customer issues, ensuring optimal satisfaction through proactive engagement.
- Maintained call metrics above 90% by efficient time management practices.
- Facilitated timely communication with external vendors for effective issue resolution.
- Supported Team Leader in training initiatives related to updated processes and materials.
- Consistently met monthly revenue targets while achieving customer satisfaction scores of 90% or higher.
- Health-related resignation followed by treatment completion.
Office Administrator
Admin/ Consultant
06.2018 - 02.2019
- Delivered administrative solutions for two small businesses, encompassing customer service and data entry.
- Performed accounting and file management tasks to streamline operations.
- Executed diverse administrative duties as needed to support business functions.
- Trained Comcast sales staff on compliance and ethical sales as a consultant from August 2018 to January 2019.
- Led training initiatives on billing procedures to improve sales team performance.
- Returned to Comcast as a self-contracted consultant after previous tenure from 2009-2013.
- Managed time efficiently to coordinate freelance work alongside Comcast duties.
Customer Support Representative
American Express
03.2015 - 06.2018
- Provided high-quality B2B customer service for business credit accounts in a virtual call center.
- Handled inquiries related to billing, card benefits, and transactions with efficiency.
- Processed payments while ensuring all customer concerns received thorough attention.
- Conducted analysis on accounts to identify customer trends and recommend new products.
- Surpassed performance goals in sales, scheduling, call handling time, and collections consistently.
- Complied with established procedures and executed standard updates effectively.
Education
Bachelors - Health Care Administration
University of Maryland Global Campus
Adelphi, MD03.2023
Certificate - Business Administration
Harford Community College
Bel Air, MD06.1998
Skills
- Logistics expertise and import/export transactions
- ERP system data correlation
- Customer service proficiency
- SAP utilization
- Relationship management skills
- CRM systems mastery
- Manufacturing process understanding
- Office management capabilities
- Financial services acumen
- Documentation skills
- Sales proficiency
- Customer relationship strategies
- Kronos system familiarity
- Typing speed and accuracy
- Healthcare market insight
- Production planning strategies
- B2B sales expertise
- ERP systems knowledge
- Oracle system usage
- CRM software proficiency
- Organizational and calendar management skills
- Credit analysis expertise
- Real estate administrative experience (1 year)
- Order fulfillment capabilities
- SharePoint system usage
- Communication effectiveness Microsoft Access skills Accounts receivable handling Data entry proficiency Google Docs utilization Clerical experience
- ERP systems
- Customer Service
- B2B sales
Certification
First Aid Certification
Timeline
Customer Service Specialist
Mativ
08.2022 - Current
Account Consultant
Verizon
02.2019 - 05.2022
Office Administrator
Admin/ Consultant
06.2018 - 02.2019
Customer Support Representative
American Express
03.2015 - 06.2018
Bachelors - Health Care Administration
University of Maryland Global Campus
Certificate - Business Administration
Harford Community College