Urva Vashi
Bloomington,United States
Summary
A dynamic individual possessing outstanding problem-solving and planning abilities. Committed to gaining real-world experience and working collaboratively with a team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Culvers
05.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated well with team members and guests
- Offered quality customer service and catering to customers' needs
- Resolved customer inquiries and issues with excellent communication skills
- Maximized performance by monitoring daily activities and mentoring team members.
Library IT Student Employee
UIUC Main Library
02.2023 - 12.2024
- Troubleshooted hardware issues and worked with service providers to facilitate repairs for end users
- Set up and configured system user hardware and software applications
- Hands-on Experience with team management software like MECM/SCCM, Microsoft Teams, and Microsoft Office
- Assessed the performance of equipment and troubleshooted them if the need arose.
- Monitored system performance to identify potential issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Front End Team Member
Menards Inc.
05.2021 - 08.2021
- Always Observant of surroundings
- Offered quality customer service and handled multiple assignments at the same time with accuracy
- Accountable for maintaining an efficient, orderly flow of customer traffic at the cash registers
Front Desk Representative
Comfort Suites
06.2019 - 08.2020
- Successfully handled check-in, and check-outs and formulated daily audits and provided exceptional customer service and addressed incoming phone calls
- Hands-on experience with Hotel Management Software (PMS)
Education
MCA - Mission Concept Academy
Nasa’s Lucy Student Pipeline Accelerator And Competency Enabler (L’Space) Program
Tempe, AZ12.2024
Bachelor of Science - Astrophysics
University of Illinois Urbana-Champaign
Bloomington, IL12.2024
Skills
- Python
- Terminal
- C
- Java
- R
- HTML
- Database Management Software (MECM/SCCM)
- Microsoft Office
- Re-imaging and DBAN/Degaussing Computers
- Teamwork
- Attention to Detail
- Fast Learner
- Leadership
- Communication and Presentation
- Ability to Work in a Team
- Data analysis
- Customer service
- Task delegation
- Goal setting
- Time management
- Team leadership
Certification
• Certificate of Completion - NASA L'SPACE MISSION CONCEPT ACADEMY
Languages
English
Professional Working
Gujarati
Native or Bilingual
Hindi
Professional Working
Sanskrit
Elementary
Timeline
Library IT Student Employee
UIUC Main Library
02.2023 - 12.2024
Manager
Culvers
05.2022 - Current
Front End Team Member
Menards Inc.
05.2021 - 08.2021
Front Desk Representative
Comfort Suites
06.2019 - 08.2020
MCA - Mission Concept Academy
Nasa’s Lucy Student Pipeline Accelerator And Competency Enabler (L’Space) Program
Bachelor of Science - Astrophysics
University of Illinois Urbana-Champaign
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