URVAH ZAMAN
Staten Island,NY
Summary
Motivated and detail-oriented professional with a Bachelor’s degree and a strong background in leadership, customer service, and program management. Experienced in supervising teams, organizing events, and delivering exceptional service in diverse environments. Skilled in problem-solving, effective communication, and fostering positive relationships with clients and colleagues. Eager to contribute to a dynamic team and grow within a forward-thinking organization.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician
B&T pharmacy
07.2023 - Current
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments..
Manager
Anna Management
10.2022 - 07.2023
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Shift Leader
Dunkin' Donuts
08.2017 - 10.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Appointment Setter
Momentum Solar
08.2022 - 10.2022
- Resolved client complaints and inquiries, ensuring swift resolutions and accurate database updates.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Community Service Club Coordinator
College Of Staten Island
09.2019 - 06.2022
- Organized and led group study sessions to help fellow students prepare for exams, fostering a collaborative learning environment.
- Organized and facilitated teaching sessions and workshops aimed at boosting student comprehension across multiple subjects, highlighting strong leadership capabilities.
- Planned and executed activities, games, and competitions to engage club members and promote teamwork, creativity, and healthy competition.
- Contributed to the community service efforts of the club by organizing and participating in events aimed at benefiting the local community, showcasing a commitment to civic engagement and social responsibility.
Education
Bachelor of Science - Biology
The City University of New York, College of Staten Island
Staten Island, NY06.2022
Skills
- Leadership & Team Development
- Strategic Operational Management
- Customer Service Excellence
- Program & Event Coordination
- Financial Management & Budgeting
- Problem Solving & Analytical Thinking
- Time Management & Organizational Skills
- Proficient in Microsoft Office Suite
Awards
- The National Society of Collegiate Scholars (NSCS).
- President's Award for educational achievement.
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Pharmacy Technician
B&T pharmacy
07.2023 - Current
Manager
Anna Management
10.2022 - 07.2023
Appointment Setter
Momentum Solar
08.2022 - 10.2022
Community Service Club Coordinator
College Of Staten Island
09.2019 - 06.2022
Shift Leader
Dunkin' Donuts
08.2017 - 10.2022
Bachelor of Science - Biology
The City University of New York, College of Staten Island
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