Urvash Taylor
St. Louis,Missouri
Summary
Associate with five years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee, dedicated to supporting productive work environments.
Overview
13
13
years of professional experience
1
1
Certificate
1
1
Language
Work History
Customer service associate
Bed Bath and Beyond
05.2022 - 09.2022
- Central point of contact for customers to complete the team channel
- Prioritize time and focus on critical activities that support business results
- A savings consultant helping customers save with Reward points.
Customer service associate
Instacart
09.2019 - 09.2022
- Informal leader by demonstrating excitement for what needs to be achieved
- Brought continuous improvement ideas forward to increase efficiency and effectiveness of work
- Serves as an advocate for an accountable, safe work culture.
Customer support representative
Randstad
09.2017 - 12.2017
- Use of software to research information to produce reports
- Assist customers with transportation questions and concerns
- Schedule, modify and cancel reservations as required
- Ensure accurate trip data input.
Team Member
Raising Cane's Chicken Fingers
07.2017 - 09.2017
- Demonstrate integrity and honesty while interacting with guests, team members, and managers
- Maintain high standards of customer service during high-volume, fast-paced operations
- Handle currency and credit transactions quickly and accurately
- Maintain a clean and safe environment in the kitchen, bathrooms, building exterior, parking lot, and sidewalk
- Support project management as a back up to division support.
Customer support representative
Teletech
09.2016 - 03.2017
- Answer incoming calls related to eligibility benefits, claims, and authorization of services from members or providers
- Research and articulate information regarding member eligibility, benefits, claim status, and authorization inquiries
- Thoroughly document customers' information and forward required information into the CRM database software.
Customer support representative
Telenetwork
06.2016 - 08.2016
- Supports minor IT issues involving updating cache issues and basic troubleshooting to identify the problem through software research
- Basic technical support at the network level: WAN and LAN connectivity, routers, and security through software research
- Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Document each support call into its appropriate section.
Customer support representative
Sykes
09.2015 - 12.2015
- IT support relating to technical issues involving Microsoft's core business applications and gaming operating systems
- IT support relating to issues with the internal systems and network infrastructure
- Supports disaster recovery solutions through navigation and research
- Address inquiries and resolve customer issues quickly and efficiently
- Document each support call into its appropriate section.
Customer support representative
Convergys Corporation
10.2014 - 01.2015
- Assist each patient with prescription refills and the availability of medications and services
- Manage customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment.
Customer support representative
Kelly Services
09.2011 - 12.2011
- Evaluates the accuracy and quality of data
- Process insurance claims according to client-specific guidelines and identified forwarded claims requiring exception handling
- Document each support call into its appropriate section.
Sales Associate
Macy's
09.2009 - 05.2011
- Greet customers in a timely fashion while quickly determining their needs
- Recommend merchandise to customers based on their needs and preferences
- Contact another store on occasion to determine merchandise availability
- Help drive sales goals and achieve monthly quotas.
Education
Bachelor of Arts - Finance
University Arizona Global Campus
Online, USA04.2028
Associate of Science - Business
Missouri Colleg
St. Louis, MO04.2011
Skills
- Problem Resolution
- Team Collaboration
- Product Knowledge
- Customer Relationship Management (CRM)
- Product and service solutions
- Customer Account Management
- Transaction Processing
- Customer Service
Certification
- Society for Human Resource Management Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Customer service associate
Bed Bath and Beyond
05.2022 - 09.2022
Customer service associate
Instacart
09.2019 - 09.2022
Customer support representative
Randstad
09.2017 - 12.2017
Team Member
Raising Cane's Chicken Fingers
07.2017 - 09.2017
Customer support representative
Teletech
09.2016 - 03.2017
Customer support representative
Telenetwork
06.2016 - 08.2016
Customer support representative
Sykes
09.2015 - 12.2015
Customer support representative
Convergys Corporation
10.2014 - 01.2015
Customer support representative
Kelly Services
09.2011 - 12.2011
Sales Associate
Macy's
09.2009 - 05.2011
Bachelor of Arts - Finance
University Arizona Global Campus
Associate of Science - Business
Missouri Colleg
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