Urvashi Patel
Bay City,TX
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
21
21
years of professional experience
Work History
General Manager
La Quinta Inn & Suites
Bay City, Texas
07.2008 - 10.2017
- Implemented successful business strategies to increase revenue and target new markets.
- Trained employees on duties, policies and procedures.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Mitigated business risks by working closely with staff members and assessing performance.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments, and direction.
Assistant General Manager
Holiday Inn Express Hotel
Wharton, Texas
02.2007 - 07.2008
- Prepared staff work schedules and assigned team members to specific duties.
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
- Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed team schedules, delegations, and performance evaluations to optimize productivity.
Night Auditor
Howard Johnson Express
COLLEGE STATION, Texas
02.2006 - 11.2006
- Guest relations
- Completing end of day operations
- Verify Banking deposits
Front Desk Agent
Deluxe Inn & Suites
Dallas, Texas
08.1996 - 10.2003
- Issued room keys and escort instructions to bellhops.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Verified accuracy of room rates and other charges during check-in process.
- Inputted guest information into computer system accurately and securely.
- Verified customer credit to establish payment method for accommodations.
- Assisted guests at check-in, providing information on various services within hotel.
- Assisted with check-in and check-out procedures for guests.
Education
Bachelor of Arts -
P.R.B. ARTS & COMMERCE COLLEGE
BARDOLI, GUJARAT01-1995
Skills
- Advertising and marketing
- Sales
- Training and coaching
- Supply chain management
- Analytical skills
- Time and resource optimization
- Operations management
- Team oversight
- Workflow planning
- Recruitment
- Employee development
- Customer relationship management
- Staff development
- Leader
- Sales analysis
- Human resources leadership
- Administrative skills
Timeline
General Manager
La Quinta Inn & Suites
07.2008 - 10.2017
Assistant General Manager
Holiday Inn Express Hotel
02.2007 - 07.2008
Night Auditor
Howard Johnson Express
02.2006 - 11.2006
Front Desk Agent
Deluxe Inn & Suites
08.1996 - 10.2003
Bachelor of Arts -
P.R.B. ARTS & COMMERCE COLLEGE
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