Urvita Patel
Websites
Summary
Results-driven professional with over 6 years of experience in operations management, aviation administration, and hospitality leadership. Proven ability to lead diverse teams, optimize workflows, enhance customer satisfaction, and drive process improvements. Experienced in onboarding, staff development, cross-functional collaboration, and data-driven performance reporting. Pursued an MBA in IT Management to strengthen leadership and technology integration skills for high-impact managerial roles.
Overview
6
6
years of professional experience
Work History
Pilot Selection Specialist
American Airlines
Fort Worth
11.2024 - Current
- Verify pilot candidate documents and manage communications to ensure timely follow-up and compliance before class assignments.
- Attend pilot hiring events, such as Women in Aviation and TPNx, to foster engagement and convey the company culture.
- Develop and manage rosters for new hire pilot classes.
- Coordinate with multiple departments before class assignments, ensuring smooth transitions and seamless integration into training programs.
- Automate pilot information transfer using Microsoft Access and Smartsheet, update SOPs, present key onboarding steps during interview days, and serve as the primary point of contact for pilots from CJO to their first day of class to ensure smooth transitions.
- Lead and contribute to various ad hoc projects, demonstrating flexibility and strong problem-solving skills in response to evolving business needs.
Staff Assistant II
American Airlines
DFW Airport
01.2024 - 11.2024
- Developed and implemented 7+ Standard Operating Procedures (SOPs) for key DFW base flight office functions, streamlining processes such as Bereavement, Crew ID, Terminal Parking, and SIDA access.
- Led communication efforts, including presenting during Base Indoc sessions, distributing a weekly pilot newsletter, and issuing timely operational reminders to ensure team awareness and alignment.
- Generated and automated key reports, including new hire class and terminal parking reports, leveraging KPIs to monitor trends and improve data-driven decision-making.
- Supported recruitment and training, participating in interviews for new staff and onboarding processes to strengthen team capability and cohesion.
- Maintained compliance and security protocols, acting as an authorized signatory for SIDA access and conducting monthly audits of long-term sick pilots across all bases.
Staff Assistant I
American Airlines
DFW Airport
01.2023 - 01.2024
- Promoted to Staff Assistant II, recognizing outstanding performance and leadership within the flight office team.
- Led planning and execution of the 2023 DFW Base Meeting, coordinating logistics and communication for over 1,000 pilots.
- Provided high-level administrative support to flight department leadership, managing data entry, generating reports, and tracking KPIs to support informed decision-making.
- Facilitated cross-departmental collaboration, acting as a liaison and leveraging analytical insights to enhance workflow and communication.
- Managed key operational responsibilities, including handling 75% of daily pilot communications, supporting special projects, and coordinating gate passes and ceremonies for military and retiring pilots.
Legal Administrative Coordinator
Southwest Airlines
Dallas
08.2022 - 11.2022
- Prepared comprehensive reports and documents in line with established administrative procedures, ensuring accuracy and timeliness.
- Managed and coordinated office communication, including directing incoming mail, preparing outgoing correspondence, and organizing meetings and conference room logistics.
- Supported legal operations, including profiling and creating new matters in internal systems and assisting with projects assigned by paralegals.
- Handled sensitive information with discretion, maintaining confidentiality across all administrative and legal tasks.
HR Administrative Assistant
KW International
Plano
04.2022 - 08.2022
- Managed full-cycle HR processes, including onboarding, recruitment, training, performance tracking, and employee documentation.
- Streamlined talent acquisition by screening candidates, coordinating interviews, and managing job postings across platforms.
- Oversaw front-office operations, vendor relations, and supply management using SAP, ensuring seamless daily workflows.
- Tracked key performance metrics and maintained HR databases to support reporting and strategic decision-making.
Shift Manager
Chick-Fil-A
Plano
10.2021 - 08.2022
- Supervised daily operations for shifts handling $5K–$10K in transactions, ensuring accurate cash reconciliation and smooth openings/closings.
- Trained and onboarded 10+ new team members, improving onboarding efficiency and reducing early turnover by 20%.
- Maintained peak team performance during high-volume periods (serving 150–200+ customers/shift), boosting customer satisfaction scores by 15%.
- Collaborated with leadership to enhance store processes and resolved team concerns, increasing employee engagement and reducing complaints by 25%.
- Launched in-store promotions that drove a 10% increase in weekly sales and expanded local customer base.
Administrative Assistant
SCIS Air Security
Des Plaines
07.2019 - 04.2021
- Oversaw payroll and scheduling for 200+ employees, verifying accuracy and inputting data into ADP while managing onboarding and training for new hires.
- Led administrative coordination for airfield POS/IFE projects, supporting 10+ employees and participating in key conference calls to ensure project alignment.
- Managed key operational processes, including billing, hours tracking, I-9 documentation, SIDA badge records, and employee contact/seniority lists.
- Processed invoices and tracked expenses using operational databases and maintained performance reports through updated spreadsheets and analytics.
- Provided executive-level support, managing calendars, travel arrangements, and expense reports for branch leadership and corporate staff.
Education
Master of Business Administration - IT Management
Western Governors University
Utah05.2024
Bachelor of Science - Food Processing Technology
Anand Agricultural University
Anand, India05.2017
Skills
Team leadership and training
Operations management
SOP development
Customer experience excellence
Cross-functional collaboration
Recruitment and onboarding
Microsoft Office suite proficiency
ADP and SAP expertise
Steam and Sabre systems knowledge
SQL database management
Smartsheet proficiency
Data entry accuracy
Process improvement strategies
Data analysis skills
KPI reporting
Accounts receivable and payable management
Certification
- Leadership Transition- skillsoft- March 2025
- Time Management, Harvard Manage Mentor- August 2023
Accomplishments
- Planned and executed Pilot Base Meeting events in 2023 and 2024.
- Achieved recognition points by completing TDY in CLT base with accuracy and efficiency.
- Earned GOAT Award in 2023 in Team building event.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell
Languages
Gujarati
Native language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Spanish
Beginner
A1
Timeline
Pilot Selection Specialist
American Airlines
11.2024 - Current
Staff Assistant II
American Airlines
01.2024 - 11.2024
Staff Assistant I
American Airlines
01.2023 - 01.2024
Legal Administrative Coordinator
Southwest Airlines
08.2022 - 11.2022
HR Administrative Assistant
KW International
04.2022 - 08.2022
Shift Manager
Chick-Fil-A
10.2021 - 08.2022
Administrative Assistant
SCIS Air Security
07.2019 - 04.2021
Master of Business Administration - IT Management
Western Governors University
Bachelor of Science - Food Processing Technology
Anand Agricultural University