Summary
Overview
Work History
Education
Skills
Certification
Timeline
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USAMA ASIM

Bayport

Summary

Experienced Individual with a robust background in Computer Security Engineering and a comprehensive skill set acquired over almost five years of professional journey. Proficient in managing diverse aspects of IT infrastructure, specializing in system engineering. Well-versed in leveraging technical expertise to ensure seamless operations, from troubleshooting and support to the development of custom software solutions. Possess a Bachelor's degree in Computer Security Engineering, reflecting a solid academic foundation complemented by practical experience. Proven ability to collaborate effectively across diverse teams, delivering innovative solutions to enhance system security, stability, and efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Systems Engineer

NAKA Technologies
10.2023 - Current
  • Effectively administer Azure, GCP, and on-premise Active Directory for several clients, ensuring the streamlined management of both cloud and on-premises environments.
  • Analyze system requirements, developing tailored solutions that meet or exceed client expectations.
  • Use NinjaRMM and ScreenConnect to monitor and manage endpoints.
  • As a member of the security patching team, ensure the servers undergo timely patching to maintain a secure and protected environment.
  • Manage tools like Proofpoint and Mimecast for clients to protect against email and cloud threats.
  • Manage Network Firewalls for clients to ensure optimal security and control.

Technical Software Engineer - Internship

Zebra Technologies
05.2023 - 08.2023
  • Enhanced production processes for increased productivity through the development of custom automation solutions.
  • Wrote efficient and maintainable scripts using Java and Python.
  • Utilized Yaml syntax to define workflows in GitHub Actions.
  • Worked with software development and testing team members to design and develop robust solutions.
  • Troubleshoot and resolved software defects, compatibility issues, and other technical problems as they arise.
  • Developed and maintained technical documentations in Confluence.


Technical Support Specialist

VirBELA
05.2022 - 10.2022
  • Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Optimized firewall performance through continuous monitoring and fine-tuning of settings and rules.
  • Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
  • Worked closely with product development teams to report bugs and suggest enhancements based on customer feedback during support interactions.
  • Contributed to the FAQs.

Help Desk Agent

T-Mobile
09.2020 - 05.2022
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
  • Follow up with clients to verify optimal customer satisfaction following support engagement and problem resolution
  • Manage customers' expectations of support and technology functionality to provide positive user experience
  • Retain existing clients and develop new accounts by extending high quality and efficient support service.

Education

Bachelor of Science - Computer Security Technology

Farmingdale State College
Farmingdale, NY
12.2023

Skills

  • CRM
  • RMM
  • OS Patching
  • Cloud and On-prem AD
  • Computer Networking
  • Automation
  • Network Firewalls
  • Programming Languages
  • Leadership
  • Time Management

Certification

  • Certified in Cybersecurity (CC) | ISC2 | Feb 2023
  • Google IT Support | Google | Dec 2022
  • Long Island Capture the Flag Hackathon | ISC2 | May 2023

Timeline

Systems Engineer

NAKA Technologies
10.2023 - Current

Technical Software Engineer - Internship

Zebra Technologies
05.2023 - 08.2023

Technical Support Specialist

VirBELA
05.2022 - 10.2022

Help Desk Agent

T-Mobile
09.2020 - 05.2022

Bachelor of Science - Computer Security Technology

Farmingdale State College

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