Summary
Overview
Work History
Education
Skills
Timeline
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Usha Babbepalli

Delaware

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

Dodd Camera
09.2021 - 12.2023
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Senior Process Associate

Accenture
03.2016 - 01.2017


  • Instrumental is incorporating Scrum in challenging areas by successfully proposing the One Product Backlog model across all the Development Teams within the product.
  • Documented business requirements document and functional requirements document for the project
  • Developed process flows, data flows, workflow documents in Microsoft Visio
  • Generated dashboards to track project status, feature advancements and reports
  • Worked with development teams to create test cases
  • Handled production support and supported Business as usual activities
  • Managed project documents access and versions in SharePoint
  • Worked with MS Office suite to develop documents and reports
  • Instrumental is incorporating Scrum in challenging areas by successfully proposing the One Product Backlog model across all the Development Teams within the product.
  • Documented business requirements document and functional requirements document for the project
  • Developed process flows, data flows, workflow documents in Microsoft Visio
  • Generated dashboards to track project status, feature advancements and reports
  • Worked with development teams to create test cases
  • Handled production support and supported Business as usual activities
  • Managed project documents access and versions in SharePoint
  • Worked with MS Office suite to develop documents and reports

Data Analyst

Global Logic Technologies
02.2013 - 11.2015
  • Created management reports in excel that became company standard for recording candidate information.
  • Working knowledge of Pivot table, VLookup and prepare EOD reports.
  • Coordinated participation and sign-off of various business partners and customers.
  • Created business requirement documents, integrated the requirements, and underlying platform functionality.
  • Dealt with the automation of correspondence directed to policy owners.
  • Worked on multiple modules of the project to assist the business units in defining needs and requirements.



Technical Support Representative

IBM
12.2012 - 04.2013
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.

Education

Bachelor of Science - Electrical And Electronics

JNTU-H
Hyderabad, India
04.2012

Skills

  • Microsoft Outlook
  • Microsoft Access
  • Excel Spreadsheets
  • Google Docs
  • Customer Service
  • Document Retrieval
  • Advanced MS Office Suite Knowledge
  • Report Analysis
  • Microsoft Visio
  • Microsoft SharePoint
  • Microsoft Project
  • Microsoft Windows

Timeline

Administrative Assistant

Dodd Camera
09.2021 - 12.2023

Senior Process Associate

Accenture
03.2016 - 01.2017

Data Analyst

Global Logic Technologies
02.2013 - 11.2015

Technical Support Representative

IBM
12.2012 - 04.2013

Bachelor of Science - Electrical And Electronics

JNTU-H

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Usha Babbepalli