Summary
Overview
Work History
Education
Skills
Certification
Relevantmarketingexperience
Timeline
Generic
Usha Bhandari

Usha Bhandari

Watervliet,NY

Summary

Highly motivated and results-driven marketing professional with a strong foundation in digital marketing, social media management, and paid media campaigns. Experienced in working cross-functionally with clients to develop and optimize marketing strategies, drive engagement, and boost brand visibility. Adept at using data-driven insights to inform decisions and improve KPIs such as ROAS, CTR, and conversion rates. Passionate about leveraging creativity and analytics to deliver impactful marketing campaigns.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Marketing Intern

Paralimi
07.2024 - 08.2024
  • Assisted in the creation and optimization of content for blogs, newsletters, and social media platforms, contributing to increased engagement
  • Performed SEO optimization on content to improve organic traffic, utilizing keyword research and performance metrics
  • Collaborated with the marketing team to deliver strategic recommendations for improved content performance and campaign results
  • Engaged with online communities to enhance brand awareness and stay current with digital marketing trends

Contact Center Executive

IDP Education
Kathmandu, Nepal
01.2021 - 07.2022
  • Delivered professional customer service through various channels, including phone, email, and chat, ensuring client satisfaction
  • Analyzed customer feedback and CRM data to improve service quality and optimize the customer experience
  • Collaborated with cross-departmental teams to provide seamless support and ensure the successful resolution of client issues
  • Contributed to team performance improvements by mentoring junior representatives and assisting in training

HR Trainee Assistant

Vianet Communications Pvt. Ltd.
Lalitpur, Nepal
11.2019 - 01.2021
  • Assisted in the recruitment process, including job posting, resume screening, interview scheduling, and candidate communications
  • Supported HR functions by organizing onboarding, tracking attendance, and maintaining employee records
  • Actively participated in employee engagement initiatives, contributing to improved team morale and retention

Human Resources Intern

NMB Bank Limited
Kathmandu, Nepal
11.2018 - 01.2019
  • Supported HR administrative tasks and contributed to project efficiency and employee engagement
  • Maintained employee records, ensuring accuracy and confidentiality, while assisting in HR-related documentation
  • Provided administrative support in ongoing HR projects aimed at improving employee retention and satisfaction

Event Organizer

Kathmandu, Nepal
01.2016 - 01.2018
  • Organized and managed sports events, fundraising efforts, and large-scale programs, including a Blood Donation Program with over 160 participants
  • Coordinated logistics, including participant registration, sponsorship acquisition, and data tracking, ensuring the success of each event

Education

Master of Business Administration (MBA) - Marketing & Digital Marketing

University of New Haven
West Haven, CT, USA
01.2024

Bachelor of Business Administration (BBA) -

Purbanchal University, Kantipur International College
Kathmandu, Nepal
01.2019

Skills

  • Digital Marketing
  • SEO
  • Content Creation
  • Social Media Management
  • Paid Media Campaign Management
  • Instagram
  • Facebook
  • Pinterest
  • TikTok
  • Data Analytics and Reporting
  • Google Analytics
  • Campaign Insights
  • Strategic Planning & Analysis
  • Customer Relationship Management
  • CRM
  • Social media engagement
  • Community Management
  • Leadership
  • Team collaboration
  • Technology Proficiency
  • Microsoft Office
  • Social media tools

Certification

  • Google Analytics Certification, In Progress
  • HubSpot Content Marketing Certification
  • SEO Training by Moz

Relevantmarketingexperience

Assisted the Director of Marketing in the development, implementation, and optimization of paid media campaigns across multiple platforms, including Instagram, Facebook, Pinterest, and TikTok., Collaborated cross-functionally with internal teams and clients to ensure consistent brand messaging across all marketing channels., Managed social media accounts and email campaigns for a dedicated portfolio of restaurant clients, focusing on audience growth and customer engagement., Developed content for paid media, social media, and email campaigns while analyzing performance data to improve metrics such as CTR, ROAS, and engagement rates., Provided weekly insights and performance reports, using data to adjust campaign strategies and optimize results., Engaged with customers on social media, fostering positive dialogue and protecting the client’s online reputation., Worked with clients to create monthly marketing plans, incorporating client feedback and insights from Spillover's marketing team to drive growth., Actively collaborated with the Spillover Concierge Marketing team to continuously improve strategies and performance.

Timeline

Marketing Intern

Paralimi
07.2024 - 08.2024

Contact Center Executive

IDP Education
01.2021 - 07.2022

HR Trainee Assistant

Vianet Communications Pvt. Ltd.
11.2019 - 01.2021

Human Resources Intern

NMB Bank Limited
11.2018 - 01.2019

Event Organizer

01.2016 - 01.2018

Master of Business Administration (MBA) - Marketing & Digital Marketing

University of New Haven

Bachelor of Business Administration (BBA) -

Purbanchal University, Kantipur International College
Usha Bhandari