Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Usha Kempaveeraiah

Irving,TX

Summary

Over 11 years of IT experience in to SDLC and Agile model, majorly on Telecom, Public Health care, Banking and Retail domain. Hands-on Project delivery experience managing work and resources in onsite-offshore delivery model. Handled multiple roles – Test Manager, Scrum Master, Test Lead, QA Engineer and Offshore coordinator. Collaborate with SMEs of various department, Project Mangers, and external resources to achieve project goals and fulfill project timelines and deliver quality product. Certified ‘Scrum Master’ from Scrum Alliance institute. Having 6 years of working experience in managing Agile projects. Responsible in developing Test Strategy, Test plans, Requirement gathering and analysis, Product Testing, Implementation and Post Implementation support, Training, defining Test processes, Create Test estimation, Work breakdown structure & managing E2E Test Execution. Experience in Leading & managing Mid-size Scrum & QA team across multiple product platforms. Collaborate with Business analysts to collect requirements and translated them to agile stories, features and epics. Collaborate closely with Product Owner on Backlog grooming to keep product backlog relevant and prioritized, ensuring acceptance criteria were agreed upon and stories were ready for sizing. Proficiently organized and facilitated Project planning events, Weekly Team meetings, Retrospectives Session, Demos, and other Scrum-related meetings. Skilled at performing review checks and provide feedback on the Project artifacts to ensure that they are in accordance with requirements. Provided support to the business team while performing User Acceptance testing and Certificate for the completed features. Good Hands-on experience is various Testing life cycles such as System Integration Testing, Regression Testing, Automation Testing, Validation testing. Smoke Test, Sanity Test and Cross-Browser testing. Handle Defect management, including Defect creation, modification, tracking, reporting, participating in triage using industry standard tools like HP ALM/Quality Center and JIRA. Extensive Experience working on End-to-End testing on Web applications & API Testing. Implemented automation testing using Selenium and Tosca. Proven experience working independently, leading and driving project deliverables while holding project team members accountable. Excellent presentation and communication skills, have worked closely with Senior Leadership team, Stakeholder and Clients. Ability to effectively communicate detailed information and strategic decisions, and respond to questions from project stakeholders of all levels, Hire, Coach and mentor Test/QA resources on domain/application. Multi-talented Test Manager with 6 years of experience handling diverse projects with driven and dedicated approach. Successful at managing all aspects of planning, testing and documentation. Expert technical leader with fluency in [Software].

Overview

12
12
years of professional experience
1
1
Certification

Work History

Test Manager

SAP LABS
04.2021 - 09.2021
  • Deliver Optimized Billing Solution for Services
  • SAP BRIM (Billing and Revenue Innovation Management) Implementation services can minimize the billing and invoicing complexities for businesses dealing with high-volume or complex requirements
  • We provide an easy yet much more efficient & optimized solution for existing/new BRIM Customers
  • Responsibilities:
  • Managed all software testing activities within the systems group, leading mid-size team of 30 resources
  • Responsible for Test Planning, Test Strategy, Design of Test Suites, E2E Text Execution, Defect Management, Risk Mitigation Plans
  • Participated in requirement gathering meetings, analyzed high-level business requirements and identify the relevant functional and technical requirements
  • Responsible for UST creation, reviews and updates in Jira
  • Developed detailed work plans, schedules, project estimates, resource plans, and status reports
  • Participated in Daily Scrum Meeting and Weekly Meeting project meetings and providing QA status by highlighting risks
  • Manage Production Tickets in Service now tool and discuss the plan and solution of resolving the PROD issues until closure
  • Facilitated Defect Triage meeting and informing Senior Management of Risks / Issues discovered while testing
  • Effectively tracked team’s progress including burn down, velocity and release forecasting to all affected teams and management
  • Work closely with Data Migration team to document data migration requirements, migration planning and load scheduling, testing and troubleshooting, and issue resolution
  • Assist during T-shirt sizing exercise on the scope discussion for the future rollouts
  • Imparted training on Features, Testing Tools, Defect life cycle to business team before kick-off of User Acceptance Testing across each country rollout
  • Proactively managed risks by identifying Risk triggers and issues to ensure the delivery of the projects on time, and with high quality and escalate the impediments to the Program management office on-time
  • Managed Handover activities to the support group post-production deployment
  • Tools & Technologies: SAP BRIM Implementation, JIRA, Service Now, Master Data, MS Power Point, MS Excel.

Test / Automation Lead

VODAFONE, SAP S4 HANA
04.2017 - 10.2019
  • HANA is a sophisticated relational database management system
  • Accenture Vodafone project is currently in the process of migration of the large volume of data for key process area such as HR & FIN that would deliver performance improvements in Service hub agents with speed and quality
  • Responsibilities:
  • As a Test lead managed and drive Functional/Automation Test team consisting of 20 members across various locations
  • Extensively involved in all stages of testing life cycle (STLC) by using Waterfall methodology
  • Work hand in hand with the Vodafone clients daily to help promote and provide a clear vision and strategy related to Test Activities and Identify the risks that can delay the release and manage them, such that the scope schedule, and quality of the release is not affected
  • Experience in document preparation in all phases of Test cycle like Test Completion Report, Test Artifacts RTM, Risk Mitigation, Lessons Learned document
  • Reviewed functional specifications/limitations and constructed Test Scenario/Test Cases and performed functional and Regression Test Execution activities using ALM tool
  • Reported Defects using ALM and actively involved in analysis of the defects and Triage calls with QA Manager, Developers for fix and resolution
  • Participate and coordinated during User Acceptance Testing activities with end user ensuring all the functional clarifications are been addressed and any application issues are managed
  • Schedule the release readiness (CRQ checklist is completed and G4 confirmation received before CAB meetings) reviews before deployment and milestone reviews after each release and discuss release Scope and/or roadblocks
  • Participated in the Go/No Go calls in providing Test Approval for the deployment of the project
  • Perform Casual Analysis & Resolution at the Release End for the defects injected in Build, Product, UAT, Production phases and document the takeaway as part of Lessons Learnt & Improvisation to future releases
  • Co-ordinated in setting up Test automation framework using TOSCA tool that support in building End to End automated Test cases from the regression suite for SAP business work flows
  • Adapted Processes, and best practices related to Test Automation
  • Responsible for Risk management - Risk management plan, identifying, analyzing, Escalation of issues and tracking it to closure
  • Tools & Technologies: SAP Modules (HR, FIN, SCM), ALM, MS Power Point, MS Excel, Solution Manager, TOSCA
  • Client

Test Lead

Affordable Care Act, ACA
04.2016 - 03.2019
  • The CalHEERS is a web-based system that supports healthcare affordability programs for the State of California
  • It is jointly sponsored by the California Health Benefit Exchange (Covered California) and the Department of Health Care Services (DHCS)
  • The CalHEERS is an integrated & automated system that:
  • Supports the eligibility, enrollment, and retention of consumers into the following programs:
  • Modified Adjusted Gross Income (MAGI) Medi-Cal
  • Children’s Health Insurance Program (CHIP), which includes the Medi-Cal Access Program
  • Advanced Premium Tax Credit (APTC), Cost Sharing Reductions (CSR) and CSR Surcharge Plans
  • Responsibilities:
  • Lead team of 7 members and Manage client expectations and drive engagement schedule for successful and timely delivery of the Change Requests
  • Co-ordinate in designing Master Test Strategy, Create Test Plan and Manage Project to ensure test environment availability, generation of test reports
  • Developed Requirement Traceability matrix using Quality center to ensure comprehensive test coverage of requirements
  • Reviewed functional specifications/limitations, participated in JAD session with Business team, Dev and other stakeholder to attain requirement understanding and constructed review of Test Scenario/Cases
  • Handle on-boarding of Testing team and Deliver domain and Testing practices & tools knowledge to new joiners
  • Responsible for creating detailed project plans and work breakdown structure plans to illustrate resource allocation and scheduling tasks using MS Project
  • Perform functional, integration and regression test execution in HP Quality Center to verify the software design and interface per business requirements
  • Responsible for performing smoke test when new build is released for testing
  • As a team developed and implemented a Selenium Test automation framework to facilitate scripting, scalability, reusability and maintenance and reduce costs by creating 600+ regression automated test suite in Java
  • Participated in the Go/No Go calls in providing Test Approval for the deployment of the project
  • Created Template & Checklist for testing team as per Accenture Delivery Methods & standards for [Test Design Review
  • Test closure/Sign-off] that ease the test processes
  • Participated in Defect Triage calls and supported development team providing necessary documentation for bug analysis and fix
  • Publish clear status report (Planning, Execution, Defect) to the leadership and onshore Management
  • Responsible to perform Casual Analysis & Resolution at the Release End for the defects injected in Product, UAT, Production phases and document the takeaway as part of Lessons Learnt & Improvisation to future releases
  • Tools and Technologies: Java, Web application testing, SOAP UI, ALM, SQL DB, Selenium.

Senior QA Engineer

SHELL – GSSP
09.2010 - 03.2014
  • SHELL Global Site Systems Program (GSSP) is a venture that is being undertaken to replace or upgrade site system components all around the world which belong to SHELL Petroleum Pvt Ltd
  • The Global Site Systems (GSS) team is responsible for keeping site systems operating to this standard and trading
  • Responsibilities
  • As a QA engineer managed Payments and Loyalty program and Gained domain experience and expertise
  • Also assisted SharePoint testing for SHELL TCoE Program
  • Analyzed business requirements, functionality and use case documents to identify Test scenario, created Test cases with detailed test steps
  • Perform peer review of Test artifacts and share feedback
  • Prepared Test data and performed execution of manual testing (functional, regression, sanity and smoke) in HP Quality Center to verify the software design and interface per business requirements
  • Regularly shared Status reporting and conducted Triage meeting with developers and onshore counter parts.( [Defect Acceptance Rate, Defect Ageing, Defect Removal Effectiveness]
  • Handle Certification Test and extended Pilot/UAT Support to onshore and Vendors
  • Create and review the User guide manuals from the functional end of the application
  • Environment: POS Device Testing, Payment Processing, Transaction log, ALM

QA Engineer

Bank of America
02.2010 - 08.2012
  • Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services
  • The BOA Gateway gives you a single solution to power your e-commerce business, with security, fraud prevention tools and a virtual terminal at no additional cost
  • Responsibilities:
  • Build Positive interaction with onsite Client Team Members
  • Analyzed Design Specification Document, Business Requirement Document to understand the application & maintained Requirement Traceability Matrix
  • Handled Test preparation such as Created Test plan for each initiative, derived Test Scenarios, Create Test Conditions/Script and performed E2E Test Execution of Scripts
  • Handled Sanity check, System Test, Integration Test and Regression Test across all quarterly resources
  • Experienced with front end, back end and integration testing of data
  • Created SQL queries, analyzed results and documented issues
  • E-Commerce website testing was verified and validated to ensure all the solution functions correctly and in-accordance with the requirements
  • Identified and document software product defects and track it to closure in ALM
  • Engage in regular Defect Triage with Build team
  • Conduct walkthrough sessions on the designed and tested application to the Business users before kick start of Acceptance Test and to the IT Support team as part of Handover activity for Application maintenance
  • Environment: Functional Testing, ALM, Webapplication, Mainframe, Basics SQL
  • Thanking You,
  • Usha Kempaveeraiah

Education

Post – Graduate Diploma - Business Administration (HUMAN RESOURCE

PUNE
2013

Bachelor’s Degree - Science

SESHADRIPURAM DEGREE COLLEGE
2003

Skills

  • Technical Skills:
  • Functional Management and Project Management
  • V-Model, Waterfall Model and Agile Scrum framework
  • Basic SQL Knowledge (MYSQL Server80)
  • Test Management Tools : Zephyr, Qmetry
  • Test Automation Tools: Tricentis TOSCA, Selenium
  • Project Management Tools: Jira, HP Quality Centre/ALM 12,
  • SAP: HRM, FIN, SCM, Intelligent data & Analytics
  • Additional Tools used:
  • SOAP UI 521, GitHub
  • MS Office tools - MS Excel, MS Word, MS PowerPoint

Certification

Certified Scrum Master (CSM) - 1160291 Certified TOSCA AS1 & AS2 Certified HP ALM v.12 Application Tester Certified

Timeline

Test Manager

SAP LABS
04.2021 - 09.2021

Test / Automation Lead

VODAFONE, SAP S4 HANA
04.2017 - 10.2019

Test Lead

Affordable Care Act, ACA
04.2016 - 03.2019

Senior QA Engineer

SHELL – GSSP
09.2010 - 03.2014

QA Engineer

Bank of America
02.2010 - 08.2012

Post – Graduate Diploma - Business Administration (HUMAN RESOURCE

PUNE

Bachelor’s Degree - Science

SESHADRIPURAM DEGREE COLLEGE
Usha Kempaveeraiah