Usheil Floyd
Inkster,MI
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
41
41
years of professional experience
Work History
Senior Case Technician
Social Security Administration, SSA
09.2007 - Current
- Scheduled appeal hearings and meetings to facilitate smooth case progress.
- Communicated pertinent information to clients via phone, email and mail.
- Maintained electronic exhibits submitted into files.
- Located medical records and statements from appropriate authorities.
- Prepared correspondence, letters and permanent records as needed.
- Reviewed case files and reported case progress.
Assistant Branch Manager
Comerica Bank
01.2001 - 05.2007
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised team of ten branch employees and made recommendations regarding performance evaluations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Demonstrated knowledge of branch financial products, promotions, loans and lines of credit.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Developed sales strategy to meet established sales objectives.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Civil Rights Technician
Texas Department Of Transportation TxDot
01.1994 - 10.1997
- Worked closely with engineers, land surveyors and other key stakeholders on different infrastructure projects.
- Scheduled appointments and claims depositions.
- Prepared files, letters and notices.
- Logged, allocated and managed claims.
- Transmitted case files between offices.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Checked documentation for accuracy and validity on updated systems.
- Generated, posted and attached information to claim files.
- Processed and recorded new policies and claims.
- Modified, updated and processed existing policies.
Administrative Legal Assistant
Ruth Paradise Temps
09.1989 - 09.1993
Paralegal
Law Office Of Desmond Maynard
08.1986 - 09.1989
Legalman
U.S. Navy Active Duty
06.1977 - 02.1986
Education
Master of Arts - Public Administration
Walden University
Minneapolis, MN11.2011
Bachelor of Arts - Business Management
University of Michigan - Dearborn
Dearborn, MI12.2000
Skills
- System Creation and Implementation
- Filing System Organization
- Computerized Report Generation
- Database Queries
- Legal Correspondence
- Legal Processes
- Legal Terminology
- Trial Preparation Assistance
- Typing and Word Processing
- Proactive Self-Starter
Timeline
Senior Case Technician
Social Security Administration, SSA
09.2007 - Current
Assistant Branch Manager
Comerica Bank
01.2001 - 05.2007
Civil Rights Technician
Texas Department Of Transportation TxDot
01.1994 - 10.1997
Administrative Legal Assistant
Ruth Paradise Temps
09.1989 - 09.1993
Paralegal
Law Office Of Desmond Maynard
08.1986 - 09.1989
Legalman
U.S. Navy Active Duty
06.1977 - 02.1986
Master of Arts - Public Administration
Walden University
Bachelor of Arts - Business Management
University of Michigan - Dearborn
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