Ushma Trivedi
Paramus
Summary
Highly skilled and experienced Pharmacy Manager with over 15+ years of expertise in managing pharmacy operations, staff, and patient care. Proven track record in achieving exceptional goals, maintaining regulatory compliance, and ensuring excellent customer services. Strong leadership and communication skills, with a commitment to fostering a collaborative and productive work environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacy-manager
Rite Aid Pharmacy
60 Franklin Turnpike, Waldwick, Nj 07463
04.2007 - Current
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
- Supported patients with chronic conditions through establishment of medication therapy management program.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
Pharmacist
CVS Pharmacy
Westwood, NJ
06.2006 - 04.2007
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
Pharmacy Intern
CVS Pharmacy
Westwood, NJ
05.2005 - 06.2006
- Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
- Provided friendly customer service at drop-off and pick-up counters.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
- Supported pharmacists during drug utilization reviews, helping identify potential issues and facilitating appropriate interventions.
Education
Pharmacy
Anand Pharmacy College
INDIA05.2002
Skills
- Excellent communication and leadership skills
- Patient education and counseling
- Prescription Verification
- Medication Dispensing
- Workflow Optimization
- Pharmacy operations management
- Drug Inventory Management
- Regulatory Compliance
- Immunizations
- Drug utilization review
- Medication Therapy Management
Accomplishments
- Achieved 98% MTM completion with 90% success rate every year.
- Achieved ancillary and flu shots goal every year by engaging every Team member and creating positive work environment .
Certification
- Recently certified in Self -administered Hormonal contraceptive to Patient in New Jersey.
- Active Immunization License
- MTM certification
- CPR certification
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Pharmacy-manager
Rite Aid Pharmacy
04.2007 - Current
Pharmacist
CVS Pharmacy
06.2006 - 04.2007
Pharmacy Intern
CVS Pharmacy
05.2005 - 06.2006
Pharmacy
Anand Pharmacy College