To acquire a challenging career with a solid company utilizing the opportunity to offer prove and developing skill within the company Currently looking for a suitable position with that offers variety and the opportunity to develop both personally and professionally. A well- presented, articulate and confident in dividable with a proven ability to provide exceptional customer service. An outgoing personality, good interpersonal skills and the ability to work in a multi-national team environment with confidence and Supervision
Hi, I’m
Usman Arif
NewYork,USA
Summary
Overview
12
years of professional experience
1
Certification
Work History
PT OF THE CITY
Area Manager
08.2025 - Current
Job overview
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
PT Of The City
Patient Care Coordinator
07.2023 - 07.2025
Job overview
- Handled payment processing & provided customers with receipts
- Answering phone calls & emails to schedule appointments & answering questions
- Managed customer complaints & rectified issues to complete satisfaction
- Maintained front office cleanliness & organise supplies to increase productivity
- Welcomed large volume of guests and improve overall customer service
- Conducted transactions & confirming patients information
British American Tobacco
Field Manager
07.2018 - 04.2023
Job overview
- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Develop a strategy the team will use to reach its goal
- Monitor team performance and report on metrics
- Motivate team members
- Discover training needs and provide coaching
- Listen to team members' feedback and resolve any
- Recognize high performance and reward accomplishments
- Encourage creativity and risk-taking
- Reporting to senior level management
Travel Now
Business Development Officer
02.2014 - 03.2018
Job overview
- Improve the organization's market position
- Getting in touch with the customers give the Company a marketing value
- Endorse the company into the market on high and boosted sales with the development of customer relationships
- Develop strong customer relationships in order to generate high volume of prospective clients
- Addressed problems in a proactive and knowledgeable Manner to maintain and enhance client satisfaction
- Helped local client expand business operations through targeted advertising
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities
- Contacted customers as soon as issues arose to immediately find resolution before the problems escalated
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing.
Education
University Of KarachiKarachi
Bachelors In Commerce
01.2011
University Overview
Govt. Commerce & EconomicsKarachi
Intermediate In Commerce
01.2009
University Overview
Root School NetworkKarachi
High School Diploma
01.2007
University Overview
Skills
- Teamwork and collaboration
- Relationship builder
- Sales
- Business administration
- Marketing and advertising
- Branding
- Scheduling
- Campaign management
- Sales techniques
- Mind for marketing
- Leadership
- Photography
Accomplishments
Accomplishments
- Consistently commended by upper management for spreading and leading effective marketing campaigns
- Achieved 90% + targets of ongoing projects
- Able to work on your own initiative and to tight deadlines
- Experience & knowledge of Microsoft Office, Power Point, Excel and Adobe
Certification
- CPT - Certified Personal Trainer
- Certified Nutrition Coach
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Area Manager
PT OF THE CITY
08.2025 - Current
Patient Care Coordinator
PT Of The City
07.2023 - 07.2025
Field Manager
British American Tobacco
07.2018 - 04.2023
Business Development Officer
Travel Now
02.2014 - 03.2018
Govt. Commerce & Economics
Intermediate In Commerce
Root School Network
High School Diploma
University Of Karachi
Bachelors In Commerce