Usman Malik

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Facilitated strong team collaboration through effective meeting management, open communication channels, and timely resolution of conflicts or issues.
• Demonstrated strong leadership skills by effectively managing diverse teams and maintaining high levels of motivation, even during challenging periods of significant change or tight deadlines.
• Collaborated with local law enforcement agencies for improved coordination during emergency situations.
• Streamlined communication between security staff and other departments by establishing clear lines of responsibility and reporting structures.
• Instituted preventative maintenance programs for all security equipment, reducing downtime due to technical issues or malfunctions.
• Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
• Ensured the physical safety of employees, visitors, and property by conducting thorough inspections of facilities regularly.
• Developed comprehensive emergency response plans to address potential threats or crises effectively.

• Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
• Recorded incident reports with detailed accounts of occurrences.
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
• Successfully managed incident response operations during critical situations, ensuring staff and visitor’s safety and minimizing potential damages to company property.
• Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.

• Enhanced security measures by implementing thorough risk assessments and proactive surveillance strategies.
• Reduced incidents of theft and vandalism by conducting regular patrols and maintaining a visible security presence.
• Developed comprehensive emergency response plans to address potential threats or crises effectively.
• Contributed to a positive workplace environment by maintaining professionalism and demonstrating strong leadership skills in all interactions with staff and clients.
• Supervised a team of armed security officers, ensuring adherence to policies and procedures while fostering a positive work environment.
• Trained new hires on company protocols, use of equipment, and proper security techniques to ensure consistency in service delivery.
• Ensured the physical safety of employees, visitors, and property by conducting thorough inspections of facilities regularly.
• Streamlined communication between security staff and other departments by establishing clear lines of responsibility and reporting structures.

• Signed and received mail with signature requirements upon delivery and loading.
• Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
• Maintained records on customers with mail forwarding and change of address requests.
• Wrote detailed trip reports with notable details about road conditions, weather and obstacles encountered.

• Supervised maintenance team and effectively delegated assignments to optimize processes.
• Prepared for highway patrol investigations by collaborating with various departments and examining potential risks.
• Created documents by reviewing data to recommended courses of action for senior decision-making processes.
• Trained drivers to manage time effectively, improving overall mileage performance.
• Positively interacted with drivers, upper management which helped improve overall communication.
• Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.

• Lead sales floor to ensure smooth interactions
• Train sales associates over sales tactics, handling escalations, device knowledge, and proprietary system knowledge
• Manage operation tasks in location such as inventory, cash handling, Device maintenance and merchandising
• Maintain and provide technical support to iPad's used by store front staff
• Researched issues on various computer systems and databases to resolve complaints and answer inquiries
• Reorganize sales floor to meet company demands.