Summary
Overview
Work History
Education
Skills
Timeline
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USMAN SETHY

BROOKLYN,NY

Summary

Senior Systems Administrator with 8+ years experience in delivering expert technical support and managing complex IT projects. Adept at addressing complex technical issues, forging vendor relationships, and streamlining operations. Skilled in team leadership, system maintenance, and troubleshooting. Seeking to leverage expertise in IT management and support to contribute to a dynamic team and drive technological excellence.

Overview

8
8
years of professional experience

Work History

Sr. Systems Administrator

REVOLUT
09.2022 - Current
  • Expertly addressed complex technical issues, delivering prompt end-user support, and maintaining high satisfaction levels
  • Managed the intricate web of asset and vendor relationships within the North/South American region, forging collaborative partnerships that maximized operational effectiveness
  • Formulated and implemented strategies consistently surpassing company SLAs, showcasing my expertise in proficient people management
  • Collaborated across teams to develop customized software solutions, enhancing processes and workflow efficiency
  • Sustained meticulous troubleshooting documentation to facilitate seamless knowledge transfer and process optimization
  • Assisted in the evaluation, selection, and procurement of IT equipment and software licenses, ensuring cost-effective solutions while maintaining operational efficiency
  • Streamlined new employee onboarding through user account provisioning, workstation setup, and comprehensive technology orientations, ensuring seamless integration and productivity
  • Implemented DEP procedures using JAMF, meticulously preparing and deploying policies for efficient device enrollment.

IT Specialist

PAGER INC
07.2020 - Current
  • Provided frontline technical support to end-users, promptly troubleshooting hardware and software problems, and delivering effective solutions to minimize disruptions
  • Analyzed ticket metrics to identify trends and opportunities for improvement, leading strategic changes that significantly reduced ticket volume and enhanced support efficiency
  • Assisted in the evaluation, selection, and procurement of IT equipment and software licenses, ensuring cost-effective solutions while maintaining operational efficiency
  • Conducted IT training sessions for staff members, empowering them with essential technical skills and promoting self-sufficiency in handling common IT issues
  • Integral to the full IT project lifecycle, providing strategic insights and technical expertise to achieve milestones, ensuring on-time, within-budget delivery, and exceeding stakeholder expectations
  • Spearheaded the implementation of a company-wide IT asset management system, improving inventory accuracy and enabling efficient tracking of hardware and software licenses.

IT ADMINISTRATOR

VOX MEDIA
06.2017 - 06.2020
  • Demonstrated exceptional mastery of Apple technology and applications, serving as a primary resource for technical inquiries and support
  • Efficiently troubleshooted and swiftly resolved technical issues for seamless user experiences
  • Managed daily help desk tickets, guiding the entire process from initial stage through to successful resolution and follow-up, ensuring user satisfaction
  • Successfully managed the provisioning and deprovisioning of accounts during the onboarding and offboarding process, ensuring secure and efficient user transitions
  • Collaborated with cross-functional teams to plan and execute software and hardware upgrades, seamlessly transitioning the organization to the latest technologies
  • Participated in IT project planning and execution, contributing valuable insights and technical expertise to achieve project milestones and deliver successful outcomes.

Desktop Support Specialist

AE BACKOFFICE
07.2016 - 05.2017
  • Configured, deployed, and maintained workstations, laptops, printers, mobile devices, and telecommunications equipment, ensuring seamless functionality
  • Provided comprehensive support for Windows and iOS workstation hardware and software, optimizing user experiences
  • Devised innovative methods to address tasks, rectify user errors, and resolve system inconsistencies, enhancing overall efficiency of the desktop team
  • Managed incoming helpdesk tickets and inquiries, skillfully documenting issues, troubleshooting steps, and resolutions with clarity
  • Provided prompt and courteous support for account setups, password resets, and access permissions, fostering high customer satisfaction
  • Conducted efficient remote troubleshooting sessions via remote desktop tools, resolving issues without requiring on-site visits
  • Maintained accurate records of helpdesk interactions, ticket resolutions, and user feedback, contributing to data-driven insights for process improvements.

Education

Associate of Applied Science - Computer Information System

KINGSBOROUGH COMMUNITY OFFICE
Brooklyn, NY

Skills

  • Systems: Windows Mac OS iOS Android
  • Applications: Microsoft Office 365, Adobe Creative Cloud, Zoom, Slack, Zendesk, Dropbox, Google Workspace, Okta, JAMF Pro, Atlassian, Active Directory, Intune
  • Core Competencies: Remote/Onsite Resolution, Team Management, System Maintenance, Help Desk Support and Troubleshooting, Provisioning and Deployment

Timeline

Sr. Systems Administrator

REVOLUT
09.2022 - Current

IT Specialist

PAGER INC
07.2020 - Current

IT ADMINISTRATOR

VOX MEDIA
06.2017 - 06.2020

Desktop Support Specialist

AE BACKOFFICE
07.2016 - 05.2017

Associate of Applied Science - Computer Information System

KINGSBOROUGH COMMUNITY OFFICE

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USMAN SETHY