Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ustena Kiuchun

Summary

Dynamic dental assistant with expertise in digital X-ray proficiency and equipment sterilization at Slavin Jackson & Burns Comprehensive Dentistry. Enhanced patient relations and satisfaction through effective communication and chairside assistance, contributing to increased patient retention. Proven ability to support dental staff in delivering exceptional care.

Overview

2
2
years of professional experience

Work History

Dental Assistant

Slavin Jackson & Burns Comprehensive Dentistry
02.2024 - 01.2025
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments for multiple procedures daily.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared patient x-rays and images for dentist review.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • Streamlined appointment scheduling, reducing wait times and enhancing patient satisfaction.

Sales Associate

Loft
09.2022 - 02.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

Health Sciences - Health Sciences

Mohawk Valley Community College
Utica, NY

Utica Academy of Science Charter School
Frankfort, NY
06.2023

Skills

  • Punctual
  • Organized
  • Determined
  • Digital X-ray proficiency
  • Equipment sterilization
  • Patient relations
  • Dental staff assistance
  • Certified in CPR/AED

Languages

Russian
Native or Bilingual

Timeline

Dental Assistant

Slavin Jackson & Burns Comprehensive Dentistry
02.2024 - 01.2025

Sales Associate

Loft
09.2022 - 02.2024

Health Sciences - Health Sciences

Mohawk Valley Community College

Utica Academy of Science Charter School

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Ustena Kiuchun