Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Usha Sugrim

South Richmond Hill,NY

Summary

With a proven track record at Quest Diagnostics, I excel in fast-paced environments, demonstrating exceptional multitasking and organizational skills. Renowned for excellent communication and customer service, I've effectively led teams, significantly improving operational efficiency. My expertise in computer systems and commitment to quality patient care stand out, making me a dependable asset to any team.

Overview

38
38
years of professional experience
1
1
Certification

Work History

PSR III

Quest Diagnotics
09.2008 - Current
  • Worked effectively in fast-paced environments as a floater under various Supervisors.
  • Assist Supervisors with staff schedules, manuscript maintenance, train and retrain new and hired staffs.
  • Maintain PSCs supplies by checking, updating and restocking inventory.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution for all PSCs
  • Applied effective time management techniques to meet tight deadlines for patient appointments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members whilst maintaining five (5) PSCs of Quest Diagnotics.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Identified issues, analyzed information and provided solutions to problems.

Group Lead

Quest Diagnostics
08.2005 - 07.2008
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Attended staff development meetings and workshops and applied information from those events into daily activities.
  • Prepare staff schedule for twelve (12) PSCs.
  • Submit staff payroll for these twelve(12) PSCs.
  • Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Monitored team performance to identify productivity improvement opportunities.
  • Supported staff with developing professional skills and abilities, uplifting team performance.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Prepared reports and technical documentation of day-to-day production processes.

Senior Phlebotomist

Quest Diagnostics
06.2005 - 08.2005
  • Deal with patients on a one to one basis and collect their samples via venipuncture or urine for testing.
  • Packaged and shipped specimens to central lab daily via creating C link/Torol requestions.
  • Checking and restocking PSC inventory.
  • Organized daily work based on collection priority.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Answer phone calls and make appointments.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

Part-Time Phlebotomist

Winston Agency
09.2001 - 06.2002
  • Working with patients on a one to one basis obtaining their fluid samples via venipuncture and/or urine for testing.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Packaged and shipped specimens to central lab daily.
  • Organized daily work based on collection priority.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Answer phone calls.

PCA Technician

Beth Israel Medical Center
04.1998 - 08.2001
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Collected and transported specimens to prepare for lab testing.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Medical Assistant (Temp)

Winston Agency
01.1998 - 04.1998
  • Drawing blood and sealing corresponding paperwork for laboratory processing.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Sanitized, restocked, and organized rooms and medical equipment.
  • Perform EKG

Medical Instructor/Secretary

Institute for Applied Medical Technology (IAMT)
05.1993 - 12.1997
  • Teach Phlebotomy and EKG with Arrhythmia to various students.
  • Supervised and monitored students' use of tools and equipment.
  • Planned and documented programs of study meeting individual needs and abilities of students.
  • Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
  • Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
  • Maintained laboratory with equipment, tools and supplies to meet course needs.
  • Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
  • Kept updated with developments in subject area curriculum, technical, and career trends and teaching resources and methods.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support by copying, faxing, and filing documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained daily report documents, memos and invoices.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Laboratory Technician

Guyana Medical Laboratory
11.1989 - 10.1991
  • Drawing patients blood and collecting stool and urine samples for testing.
  • Perform EKG.


Internal Auditor

A Gafoor & Sons Ltd
08.1987 - 12.1989
  • Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthrough for compliance with documented processes.
  • Evaluated company's policies to determine how well standards adhered to best practices.
  • Produced audit reports.
  • Investigated discrepancies discovered during auditing process.
  • Guided departments in developing remediation plans based on audit findings and recommendations.
  • Prepared and distributed risk and audit reports to appropriate personnel.
  • Provided journal entries and performed accounting on accrual basis.
  • Collected and reported monthly expense variances and explanations.
  • Prepared working papers, reports and supporting documentation for audit findings.

Education

Associate of Science - Nurse Technician; 12 Lead EKG With Arrhythmias

Institute For Applied Medical Technology
New York, NY
04-1993

Associate of Arts - Microputing

Computer World
Guyana
12-1991

High School Diploma -

Central High School
Guyana
09-1985

Skills

  • Excellent customer skills and service
  • Dependable, responsible, punctual and reliable
  • Excellent communication
  • Multitasking
  • Organization
  • Knowledge of Computer systems
  • Community CPR ND
  • Community First Aid and Safety

Certification

NPA Certificate, July 1995

High School Diploma, August 1992

Languages

English
Full Professional

Timeline

PSR III

Quest Diagnotics
09.2008 - Current

Group Lead

Quest Diagnostics
08.2005 - 07.2008

Senior Phlebotomist

Quest Diagnostics
06.2005 - 08.2005

Part-Time Phlebotomist

Winston Agency
09.2001 - 06.2002

PCA Technician

Beth Israel Medical Center
04.1998 - 08.2001

Medical Assistant (Temp)

Winston Agency
01.1998 - 04.1998

Medical Instructor/Secretary

Institute for Applied Medical Technology (IAMT)
05.1993 - 12.1997

Laboratory Technician

Guyana Medical Laboratory
11.1989 - 10.1991

Internal Auditor

A Gafoor & Sons Ltd
08.1987 - 12.1989

Associate of Science - Nurse Technician; 12 Lead EKG With Arrhythmias

Institute For Applied Medical Technology

Associate of Arts - Microputing

Computer World

High School Diploma -

Central High School

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Usha Sugrim