Summary
Overview
Work History
Education
Skills
Timeline
Generic

Utaifana Soi

Woodbridge,CA

Summary

Skilled Overnight Stocker experienced in fast paced environments. Knowledgeable about unloading, moving and shelving merchandise on tight schedule. Eager to help customers and keep operations moving smoothly. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience

Work History

Shift Manager

Taco Bell
08.2017 - 04.2021
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Tracked receipts, employee hours and inventory movements.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.

Packager

Amazon
08.2021 - 10.2021
  • Reviewed orders by inspecting labeling, packaging and contents.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Completed daily orders with expert picking and packing of shipments.
  • Minimized waste and reduced volume of packaging materials used to prepare shipments.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.

Cook

Buffalo Wild Wings
04.2021 - 10.2021
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Communicated closely with servers to fully understand special orders for customers.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Inspected appliances, commercial fryers, and ovens to verify proper working order.
  • Unloaded food supplies from distributor trucks to efficiently organize inventory.
  • Handled portion control activities according to specified instructions provided by chef.
  • Developed process that reduced waste and improved supply turnover.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Adapted meals based on FOH tickets while maintaining accuracy and speed of preparation.

Overnight Stock Associate

Walmart
10.2021 - 01.2023
  • Unloaded arriving product stock and moved to store display areas.
  • Used pallet jacks to unload and organize merchandise from delivery trucks.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Checked for outdated and overripe grocery items and removed from inventory.

Ramp Agent

GAT Airline Ground Support
08.2023 - 03.2024
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
  • Checked cargo and baggage for security to meet TSA regulations.
  • Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Connected electrical power unit and hoses to aircraft.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Deiced aircraft before takeoff for safety during inclement weather.

Fresh Food Associate

Walmart
06.2024 - 02.2025
  • Efficiently restocked produce section during busy hours, minimizing disruptions to customer shopping experiences.
  • Categorized items properly on shelves to facilitate easy navigation for customers while shopping.
  • Rotated perishable foods effectively, reducing waste and ensuring product freshness.
  • Exceeded departmental sales goals through exceptional customer service skills combined with expert product knowledge.
  • Verified deliveries against invoices to complete shortage and overage reports.
  • Enhanced customer satisfaction by providing fresh and high-quality products daily.
  • Provided ongoing support to new hires during their training period, sharing best practices culled from personal experience.
  • Collaborated with team members to complete daily tasks efficiently and effectively.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

Computer Engineering

Long Beach City College
Long Beach, CA

High School Diploma -

Vista Oaks Charter School
Lodi, CA
12.2015

Skills

  • Stocking Shelves
  • End Cap Placement
  • Correct Labeling
  • Safety Awareness
  • Moving Merchandise
  • Restocking Procedures
  • Customer Experience
  • Merchandise Unloading
  • Cashier Support
  • Product Restocking
  • Process Payments
  • Stockroom Rotation

Timeline

Fresh Food Associate

Walmart
06.2024 - 02.2025

Ramp Agent

GAT Airline Ground Support
08.2023 - 03.2024

Overnight Stock Associate

Walmart
10.2021 - 01.2023

Packager

Amazon
08.2021 - 10.2021

Cook

Buffalo Wild Wings
04.2021 - 10.2021

Shift Manager

Taco Bell
08.2017 - 04.2021

Computer Engineering

Long Beach City College

High School Diploma -

Vista Oaks Charter School

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Utaifana Soi