Utkarsh Anand Singh
Sr. Account Manager
Bangalore,PA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team worker with robust background in customer relationship management, critical thinking, problem-solving and communication skills. Approachable, honest and tenacious worker willing to work long hours and stay committed to high-quality, efficient and streamlined work.
Overview
15
15
years of professional experience
Work History
Sr. Account Manager
Optum
Bangalore, Karnataka
11.2014 - Current
- Cultivated productive relationships with client representatives and consulted closely to uncover needs and match to available solutions.
- Delivered sales presentations and pitches to clients, upper management.
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Researched emerging industry trends, new applications, concepts and procedures for clients.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
- Handled high-profile accounts worth up to $10 Mil.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Originated new business transactions by incorporating expertise and value propositions.
- Prepared client budgets by reviewing client billing and managing monthly invoices.
- Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities.
Manager of Operations
Dell International Services
Noida
01.2009 - 11.2014
- Managed a team of 50 tech support engineers across Noida & Bangalore.
- Devised processes to boost long-term business success and increase profit levels.
- Responsible for improving and supporting Incident/Request management systems, meeting or exceeding IT Service Desk / Helpdesk SLAs
- Recommending and implementing Service Desk system improvements
- Managing staffing issues and establish leadership as the primary liaison between employees, executives and contractors for all Service Desk / Helpdesk related issues.
- Providing data and reporting of KPIs and trends to IT team and others in ad-hoc weekly, monthly, quarterly and as needed.
- Developing methodology and analyzing service delivery capacity based on business forecasts and systems and capacity planning. Pro-actively addresses capacity issues.
- Optimize resource utilization based on operational requirements.
- Groom & mentor team members; define & delegate responsibilities and set performance benchmarks.
- Worked very closely with the Client Service Executive team for delivering quality services to the clients and enhancement of customer experience.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Reviewed shift reports to understand current numbers and trends.
Quality Analyst
HCL Technologies
Noida
02.2007 - 01.2009
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Performed standard inspection of random sampling inspection to customer standards.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Worked closely with the Knowledge Management Team to update knowledge base with documentation of lessons learnt.
- Liaised with team members across location to improve & change QA/ RCA process and tracked SLA metrics.
Education
PGDBA - Operations Management
SCDL
PuneBachelor of Technology - Information Technology
Uttar Pradesh Technical University
Skills
Customer Relationship Management
undefinedTimeline
Sr. Account Manager
Optum
11.2014 - Current
Manager of Operations
Dell International Services
01.2009 - 11.2014
Quality Analyst
HCL Technologies
02.2007 - 01.2009
PGDBA - Operations Management
SCDL
Bachelor of Technology - Information Technology
Uttar Pradesh Technical University
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