Utpalendu (Utpal) Ghosh

Served Quadient Digital Business Organization in the following roles.

08/2023 – Current: Director, Digital Integration Solutions

03/2022 - 07/2023: Product Manager, Integration Solutions

02/2020 – 02/2022: Program Manager, Solutions Integration

Key job duties include:

• Lead the integration of Quadient's SaaS solutions (Quadient Inspire Evolve, Impress, YayPay and Beanworks) and services into a cohesive digital platform (Quadient Hub) to strengthen our position in the market and encourage cross-sell including automated solution provisioning from orders, automated usage metering and billing.
• Manage Quadient's SaaS products features using Aha, Jira, Confluence, Figma etc. and supporting go-to-market strategies.
• Identify digital customers' integration needs, potential business and advocate technical architecture scenarios to customers and partners.
• Modularize value added services (e.g. e-Invoicing, Plaid, OCR) and enable registration in Quadient Hub for easier discovery, usage and monetization.
• Develop features like usage reporting, analytics and dashboards, and payment services for better customer experience with our products and services.
• Define solution architectures of the platform, to ensure the reuse, modularity, scalability and operability of components. Also evaluate the technical impacts of the new solutions and their coherence with the existing architecture.
• Promote customer centric API-first culture that aligns with the Quadient's business goals and foster a culture of innovation, collaboration, and excellence within the team, and across the organization.
• Manage and track the key features of API products for all digital services including the latest eInvoicing services.
• Support and educate regional partner enablement managers and pre-sales activities on standards and methodologies for successful API adoption for business solutions and indirect sales for everything related to digital service APIs.
• Support local organizations with global administration of Impress cloud infrastructures in US, CA, EU and UK.
• Integration of new print service providers (PSP) with Impress cloud platforms globally.
• Define the overall technical architecture of order to cash integrations and automation for Quadient's SaaS business (ICA business line).
• Design API integrations between product platforms and Quadient IT systems for order to cash automations of ICA product sales/launches globally.
• Support program management team in facilitating product usage billing, invoicing, reporting related activities with local organizations.
• Ensure the reuse, modularity, scalability and operability of integration solutions.

I served Quadient (formerly Neopost) IT global organization in the following two roles.

08/2017 - 01/2020: Lead Integration Engineer

12/2014 - 07/2017: Senior Integration Engineer

Key responsibilities included:

• Define the application architecture for the integration of systems using Software AG webMethods and work with the development and infrastructure teams to ensure a successful implementation of projects for Neopost’s digital transformation globally.
• Lead and design solutions to integrate cloud based offerings PaaS (e.g. Salesforce.com) and SaaS (e.g. ServiceMax, Zuora) with Oracle ERP for various projects including iNeo, eCommerce, CPQ (Configure Price, Quote) and ServiceMax.
• Establish, implement and improves development standards, guidelines, and services or utilities for common use.
• Provide a roadmap for upgrading Software AG webMethods and fine-tuning the integration infrastructure for optimum performance and capacity planning to ensure efficient use of system resources.
• Provide technical leadership and cross training to peers in areas of expertise.
• Identify root causes for existing integration challenges, recommend solutions and work with other departments and developers to achieve solutions and improvements.
• Lead and coordinate the configuration and implementation of new interfaces, and define on-going support processes for these interfaces/services.
• Establish, implement and improves development standards, guidelines, and services or utilities for common use.
• Explore opportunities to provide value added solutions such as BPM (Business Process Management) for the business and SOA.

During this second tenure of my employment with IBM, I had served the following clients in various roles across United States, Europe and India:

Jan 2013 – Nov 2014, Integration Architect, Lowes at Mooresville, NC, USA
Dec 2010 – Dec 2012, Onsite Coordinator, Medtronic at Minneapolis, MN, USA
Aug 2009 – Nov 2010, Integration Team Lead, UPM-Kymmene at Kolkata, India.

Key responsibilities included the following:

• Design enterprise integration solutions & interoperability of software programs, vendor applications, and third-party iPaaS solutions.
• Design and development of integration interfaces for clients using Software AG webMethods, IBM DataPower, MQ Series, TradeXpress Enterprise (a product of Generix Group), Ponton X/P and GXS etc. for all integration patterns e.g. B2B, B2C, and A2A etc.
• Functional requirement gathering, analysis and solutioning of integration solutions in coordination with clients' businesses and other vendors at client site.
• Technical leadership at onshore and offshore.
• Daily coordination with offshore in India and Philippines for service delivery to clients in Europe and USA.
• Evaluation and selection of appropriate middleware tools, best practices for integrations client clients' IT systems and software.
• Alignment of integration best practices and modern guidelines with clients' existing guidelines continuously improving wherever possible ensuring quality.
• Review of technical deliverables (e.g. detail design document, code, test scenarios) to ensure quality and standards.
• Coaching of newly onboarded onshore and offshore team members.

I provided consulting services to Software AG clients - Intrum Justitia and Hiscox.

Primary responsibilities included:

• Design and effort estimation of integration solutions.
• Documentation of best practices for development, security (separation of integration code-base for different geographic locations), maintenance, error handling and design of reusable components for implementation vendors.
• Recommendation on deployment structures and how to deploy these in a production environment.
• Informal knowledge transfer to implementation vendors and clients' resources throughout the engagements.
• Preparation of high-level enterprise integration architecture design for migration of old AMTrix platforms to Software AG webMethods platform.
• Configuration of Software AG webMethods high availability in production and test environments.
• Reviews to confirm the hardware and software setup and configurations and decide on possible improvements.
• Mapping of non-functional requirements to the technical solution using Software AG webMethods Optimize for Infrastructure and Optimize for Process.
• Guidance in implementation of the proposed solution by vendor teams.

I served the following clients during this first tenure of my employment with IBM:

Jul 2008 – Mar 2009, Lead Developer, Ingersoll Rand at Kolkata, India.
Jan 2008 – Jun 2008, Senior Developer, Solectron/Flextronics at Kolkata, India.
Jan 2006 – Dec 2007, Onsite Coordinator/Lead, Stora Enso at Stockholm, Sweden and Kolkata, India.
Oct 2005 – Dec 2005, Developer, Medtronic at Kolkata, India.
Jul 2005 – Sep 2005, Developer, Johnson & Johnson OTC at Kolkata, India.
Jun 2005 - Jul 2005, Attended Entry Level Training Program (ELTP) at Kolkata, India.

Primary responsibilities included:

• Analysis, estimation, design, development, testing and guiding the team members in implementation of new customized B2B solutions using webMethods including eInvoicing solutions.
• Requirement analysis, Design and Implementation of new integrations for Security Technologies Sector.
• Translation of business requirements into technical requirements and high-level design documents.
• Technical leadership in managing scope, planning, development, tracking, delivery, change control, aspects of ongoing projects at onshore and offshore locations.
• Design and implementation of new and complex high quality solutions for clients in response to varying business requirements using webMethods Integration Server, Broker, Developer, Trading Networks, Adapters (SAP and JDBC), Business Process Modeler (BPM).
• Support and maintenance of webMethods platforms and existing interfaces.